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Warranty Administrator - Independent Contractor (Remote Work)

MASJ Services is expanding rapidly in the automotive sector and is seeking 1 to 2 independent professionals to support our development. You will directly contribute to improving our warranty processes and providing a quality customer experience.

About the role

As a Warranty Administrator, you will ensure efficient management of warranty files and claims, while participating in the continuous optimization of internal processes. If you have experience in the technical or after-sales service field, you are especially welcome.

Responsibilities

• Manage warranty files and customer claims: verify eligibility, apply exclusions, and follow up on decisions.
• Respect deadlines and guarantee fast and accurate warranty processing.
• Collaborate with after-sales, quality, and supplier teams to resolve disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Produce reports on warranty trends and propose areas for improvement.
• Communicate professionally with clients and partners.

Desired profile

• Minimum experience: 2 years in warranty management, after-sales service, or a related technical role.
• Knowledge: automotive sector and warranty best practices; proficiency with IT tools (Office suite, CRM/ERP, databases).
• Skills: analytical mindset, rigor, attention to detail, ability to quickly learn new tools.
• Autonomy and organization: remote work with effective priority management.
• Availability: 20 to 40 hours per week.
• Assets: experience as a technical advisor is a plus; any experience in dispute management is valued.

Conditions and benefits

• Independent contractual agreement.
• Flexible and dynamic work environment within a growing team.
• Partial remote work possible with support and quick integration.

Recommended experiences (to guide your application)

• 2 years as Claims Officer
• 2 years as Technical Advisor
• 3 years as Liaison Officer
• 2 years as Internal Technical Advisor
• 3 years as Technical Support Specialist

How to apply

Send your CV and a brief cover letter to [email address], specifying “Warranty Administrator – Independent Contractor” in the subject line. We will contact selected candidates to discuss your background and the details of the position.

Why join us? You will become part of a rapidly growing organization, with a clearly impactful role and telecommuting options, working alongside passionate automotive experts.

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