Warranty Clerk
Confidential job posting • Laval, Quebec
Apply now for this job opportunity
Apply now
Job listing
Warranty Clerk
Salary
up to $34 / h
Job status
Permanent
Location
Laval, QC
Workplace
On site
Ready to take the wheel towards your new career? Apply at Emplois auto Québec in a few clicks!
Job Description
Claims Clerk - Warranty (Full-time, Laval)
About the Company A large automobile dealership located in Laval, committed to providing excellent customer service and reliable technical solutions.
Job Mission Manage and optimize the warranty claims department. Process claims, follow up with manufacturers, and ensure payments are made within agreed timelines.
Main Responsibilities
- Track the return of parts requested by manufacturers and ensure their traceability.
- Open and close work orders related to claims.
- Prepare and submit all warranty claims to manufacturers.
- Follow up on warranty claims and communicate with manufacturers to obtain payments.
- Manage priorities and keep internal stakeholders informed of deadlines and case developments.
- Collaborate with technical teams and customer service to ensure a quality customer experience.
Profile Sought
- Minimum of 2 years of experience as a claims clerk or claims administrator (automotive).
- Knowledge of automotive mechanics and auto parts.
- Excellent organizational skills, rigor, and priority management.
- Good interpersonal skills and ability to work in a demanding environment.
- Knowledge of the SERTI computer system is appreciated (a plus).
Education
- High school diploma.
- Automotive training preferred.
Conditions and Benefits
- Employment Type: Full-time
- Location: Laval (on-site)
- Benefits: Dental Insurance, Disability Insurance, Life Insurance, Vision Insurance, On-site Parking
Note: This position focuses on warranty claims activities and follow-up with manufacturers within a customer service-oriented framework.
