Warranty Administrator

Guarantee Administrator – Independent Contractor (Automotive)

MASJ Services is expanding rapidly and is seeking 1 to 2 independent contractual positions to support its development in the automotive sector. You will be responsible for managing warranty files and contributing to process improvements.

About MASJ Services

• Dynamic industry company experiencing rapid growth.
• Flexible working environment focused on autonomy and operational excellence.
• Close collaboration with after-sales, quality teams, and suppliers.

Responsibilities

• Manage warranty files and customer claims, verify eligibility, and apply exclusions.
• Track deadlines and ensure quick and accurate warranty processing.
• Collaborate with After-Sales, Quality teams, and suppliers to resolve disputes.
• Record and update information in management systems (CRM/ERP and internal databases).
• Prepare reports on warranty trends and suggest improvements.
• Communicate professionally with clients and partners.

Profile Sought

• Good knowledge of the automotive sector.
• Strong computer skills (Microsoft Office suite, warranty management systems, CRM/ERP) with a high capacity to learn new tools.
• Availability of 20 to 40 hours per week.
• Ability to work independently remotely.
• 2 years of experience required.
• Experience as a technical advisor is an asset; if you have this experience, it will be welcomed.

Employment Conditions

• Independent contractual contract.
• Flexible and dynamic work environment within a growing team.
• Remote work possible with local coordination as needed.

Recommended Experience

• 2 years as Claims Clerk
• 2 years as Technical Advisor
• 3 years as Liaison Officer
• 2 years as Internal Technical Advisor
• 3 years as Technical Support Specialist

Why Apply

• Work on tangible projects to improve processes and optimize warranties.
• Join a dynamic, growing team with opportunities for advancement.
• Opportunity to combine autonomy with cross-functional collaboration.

How to Apply

• Send your CV and cover letter targeting the Guarantee Administrator position.
• Mention relevant experiences and your weekly availability.
• Apply directly via our HR platform and specify your work preferences (full remote or hybrid).

For any questions, contact our recruitment team through the application platform.