Technical Support Technician – After-Sales Service (Montreal – Saint-Léonard)

Subaru Metropolitan, a dynamic dealership and member of Tremblay Auto Group, is seeking a Technical Support Technician to strengthen its after-sales team. You will provide essential technical support to technicians and contribute to the operational efficiency of the service department.

Location

• Montreal (Saint-Léonard)

Main Responsibilities

• Provide operational technical support to technicians: basic and advanced diagnostics, assistance during interventions, configuration and testing of electronic and mechanical systems of Subaru vehicles; liaise with Subaru technical support.
• Assist in continuous improvement of work techniques and increase procedural efficiency.
• Participate in functional checks and quality controls after repairs.
• Collaborate with the Service and Parts departments to ensure a smooth workflow and an optimal customer experience.
• Follow safety procedures, Subaru standards, and after-sales requirements.
• Diagnose and repair various mechanical and electrical systems.
• Participate in programming and testing of components (ECM/PCM/ECU) and other technical interventions as needed.
• Track progress of work and document interventions.

Profile

• 10 years of experience required. On-site training possible; motivated candidates passionate about automobiles are preferred.
• Relevant diploma (DEC or AEC in automotive maintenance, electrical/electronics, computer science, or related field) or equivalent experience.
• In-depth knowledge of automotive electronics, computing, and embedded systems; ability to learn quickly and adapt.
• Good team spirit, excellent communication skills, and customer service orientation.
• Organization, rigor, reliability, and sense of responsibilities.
• Availability to adapt to the service schedule and participate in training periods.

Skills and Tools

• Valid driver’s license required.
• Software and tools: SERTI (Administration), Microsoft Office (Outlook), SDS.

What We Offer

• Competitive salary and performance bonuses.
• Continuing education and professional development.
• Benefits: disability insurance, health and paramedical insurance, life insurance, travel insurance.
• Employee discounts.
• Respectful, dynamic work environment focused on service excellence.
• Opportunities for advancement to advanced technical or supervisory roles.
• Continuing training and coverage of training costs.

Working Conditions

• Schedule adapted to service needs; team work.
• Uniform provided.
• Public transportation nearby.
• Recognition program and bonus system.

Associated Technical Tasks (examples)

• Wheel alignment.
• Diagnostics and repair of anti-pollution systems.
• Diagnostics and repair of hybrid or electric vehicles.
• Diagnostics and repair of air conditioning and heating systems.
• Electrical and electronic diagnostics and repairs.
• Follow-up and documentation of work.
• Programming ECM/PCM/ECU.
• Replacement of batteries and electrical components.
• Quality control follow-up.

About Subaru Metropolitan

A Subaru dealership focused on delivering a unique and memorable customer experience, with a commitment to respect and service. A collaborative team that values learning and integrity.