Service Manager

After-Sales Service Director – BMW Sherbrooke (AutoMax Group)

Are you passionate about operational excellence and providing an impeccable customer experience? Join BMW Sherbrooke – AutoMax Group as After-Sales Service Director and lead a dynamic team dedicated to excellence, while ensuring profitability and efficiency.

Key Responsibilities

• Lead, motivate, and develop the service team (technicians, advisors, coordination, and administration) to deliver fast, reliable, and highly professional service.
• Define and monitor key performance indicators (productivity, turnaround time, customer satisfaction rate, operating margin) and produce regular reports for management.
• Oversee daily operations (customer reception, repair estimates, workshop scheduling, parts management) and ensure a smooth customer experience.
• Manage the service budget, control costs, optimize parts inventory, and establish solid partnerships with suppliers.
• Implement and monitor processes compliant with BMW standards, safety, and quality, while promoting innovation and continuous improvement.
• Work closely with the Sales and Finance departments to optimize the customer experience and foster loyalty.
• Develop training and succession plans, ensure professional development of staff, and promote a culture of exceptional service.
• Ensure customer satisfaction throughout the process, from appointment scheduling to vehicle delivery, and handle delicate situations professionally.
• Contribute to the development of long-term service strategies in alignment with AutoMax Group objectives.

Profile Sought

• Minimum of 5 years experience in after-sales service management or in a service management role in the automotive sector.
• Proven leadership, ability to unite a team around common goals; strong customer service orientation and results-oriented mindset.
• In-depth knowledge of BMW systems and procedures, warranties, and automotive diagnostics; mastery of best practices in after-sales service.
• Analytical and financial skills; ability to manage a budget, optimize costs, and interpret KPIs.
• Excellent communication skills in French; proficiency in English is an asset; a strong sense of diplomacy and customer situation management.
• Relevant education (DEC or equivalent) and/or training in management, administration, or after-sales service; experience with workshop management systems (DMS) and related software.
• Ability to operate in a dynamic environment, anticipate needs, and lead change while maintaining a collaborative work atmosphere.

Benefits and Conditions

• Competitive salary and comprehensive benefits package.
• Opportunities for ongoing training and professional development within AutoMax Group.
• Warm, professional work environment focused on BMW service excellence.
• Career advancement opportunities within a national network and a premium brand.

Recommended Background and Experience

• Ideal background combines after-sales management and operational experience in an automotive workshop.
• Typical career progression:
  • 1 year as Fixed Operations Manager
  • 3 years as Service Director
  • 5 years as Deputy Service Director

How to Apply

1. Apply via our career portal and upload your detailed CV.
2. Initial telephone interview with HR.
3. Interview with the site director and presentation of practical case studies.
4. Integration and personalized training plan.

About AutoMax Group

AutoMax Group is a national network of premium dealerships. We offer a stimulating environment focused on service excellence and professional development, serving a portfolio of iconic brands such as BMW.

Are you ready to take on a new challenge with a premium brand and join a committed team? Apply now and give a lasting boost to your career.