Service Manager

Service After-Sales Manager – Subaru Ste-Agathe (Sainte-Agathe-des-Monts)

We are seeking an experienced leader to head the after-sales service at our Subaru dealership and ensure efficient, profitable, and customer satisfaction-oriented management.

About Subaru Ste-Agathe

• Rapidly growing Subaru dealership, with a steady volume of activities and a loyal customer base.
• Current department includes nine mechanical bays and an alignment machine; expansion project underway.
• Young, dynamic, and skilled team, within a culture of mutual support and respect.
• Objective: optimize operations and maximize technicians’ available time.

Key Responsibilities

Operations Management

• Lead the after-sales department effectively and profitably.
• Optimize processes for the best use of technicians’ time.
• Monitor objectives, performance indicators, and daily operations of the service.
• Ensure compliance with manufacturer standards and dealership policies.

Team Management

• Engage, oversee, and support the team in achieving goals.
• Develop a collaborative and professional work environment.
• Participate in the development, training, and evaluation of team members.
• Plan and coordinate service schedules according to operational needs.

Customer Experience and Continuous Improvement

• Guarantee a professional and quality customer experience.
• Handle requests and complex situations efficiently.
• Implement practices that promote satisfaction and loyalty.
• Collaborate with other departments and contribute to continuous process improvement.

Candidate Profile

• Minimum of 5 years of experience in the automotive industry.
• Excellent communication, organization, and prioritization skills.
• Motivating leadership and team-oriented approach.
• Experience in team management or supervision (asset).
• Customer service focus and ability to operate in a dynamic environment.
• Proficiency with IT tools and operational software for after-sales service.
• Valid driver’s license.

Benefits

• Social activities and company events
• Long-term disability insurance
• Travel insurance
• Life insurance
• Employee assistance program
• Employee discounts
• Management support and listening

Conditions and Schedule

• Full-time position based in Sainte-Agathe-des-Monts.
• Schedule: Monday to Thursday from 7:30 a.m. to 5:00 p.m., Friday from 7:45 a.m. to 1:00 p.m.
• Salary to be discussed based on experience.

If you see yourself in this profile and are seeking a motivating new challenge within a committed team, this position offers a great opportunity for growth and impact within a recognized brand.