Service Manager - Confidential Position - Quebec, Canada

As part of a confidential assignment, we are recruiting a Service Manager for a major player in the automotive sector, based in Quebec. You will be responsible for leading operational excellence in after-sales and customer service, while managing the team and KPIs in a results-driven, dynamic environment. Knowledge of sector systems and tools, including Serti, is essential.

Key Responsibilities

• Define and implement the service strategy, ensuring operational excellence in after-sales and customer service.
• Lead, coach, and unify a multidisciplinary team (technicians, advisors, parts, training) to achieve customer satisfaction and productivity goals.
• Manage service budgets, monitor KPIs, and optimize processes to improve margins and turnaround times.
• Ensure service quality and safety, handle customer escalations, and propose proactive solutions to prevent incidents.
• Collaborate with Sales, Parts, Repair, Quality, and Production departments for a seamless customer experience and optimal operational coordination.
• Drive continuous improvement and digitalization of service operations.
• Ensure compliance with internal standards, regulations, and manufacturer and partner requirements.
• Represent the service to management, prepare reports, and contribute to strategic planning.
• Design and implement training programs, talent development, and succession plans.
• Maintain clear and transparent communication with internal and external stakeholders.

Profile and Requirements

• Minimum of 3 years of experience in a similar service management or department leadership role.
• Proficiency in the Serti system is required.
• Relevant degree in management, business administration, engineering, mechanics, or related field; or equivalent experience demonstrating managerial and operational skills.
• Excellent leadership, team management, and talent development abilities.
• Strong customer focus, analytical skills, and decision-making capacity in a dynamic environment.
• Excellent communication skills in French; technical English is an asset.
• Rigor, ability to prioritize and deliver on deadlines, with a safety and quality-oriented culture.

Benefits and Conditions

• Competitive remuneration based on profile and experience.
• Comprehensive benefits and retirement plan.
• Opportunities for professional development and advancement within an international group.
• Stimulating work environment focused on innovation and continuous improvement.
• Commitment to work-life balance and diversity.

Confidentiality and Application Process

• This process is strictly confidential. Applications will be handled discreetly, and only selected candidates will be contacted for subsequent steps.
• To apply, please visit CanadaMotorJobs.com/fr and create your profile as a Service Manager. Set up a job alert to receive notifications of new offers. Highlight your experience and skills to attract employers seeking a Service Manager.

Specific Experience

• Minimum of 3 years as a Service Manager or equivalent role in the automotive industry.

To Note

• Several similar opportunities are available in the Quebec region on CanadaMotorJobs.com/fr. If you are looking for other Service Manager positions or related roles in the automotive industry, regularly check the site and activate job alerts.