Service Manager

Service Manager – Automobile Service Department (Full-time)

We are seeking a Service Manager to lead our high-volume service department at CDF ProMécanique. In a dynamic workshop, you ensure operational efficiency, coach a skilled team, and guarantee high-quality service for every vehicle.

Key Responsibilities

• Plan, organize, and supervise all service activities to ensure punctual, high-quality repairs and services.
• Lead and develop a team of advisors and technicians.
• Guarantee exemplary customer service: clear communication, accurate quotes, and expectation management.
• Optimize workflow and workshop utilization, maximize productivity, and reduce waiting times; implement process improvements.
• Ensure safety, quality, and compliance with internal policies and warranty guidelines.
• Collaborate with parts suppliers to ensure the best value and quick supply.
• Monitor and optimize workshop performance indicators.

Desired Profile

• Minimum of 3 years of experience in service management, ideally in auto repair sector.
• Solid experience in managing parts and tire inventory.
• Proven experience in managing a dynamic workshop while maintaining high customer satisfaction.
• Excellent leadership, communication, and interpersonal skills; ability to motivate and develop staff.
• Strong organizational and problem-solving abilities; capacity to manage multiple priorities.
• Knowledge of automotive service processes, estimates, warranties, and service management software.
• Bilingual French/English highly preferred.

Advantages and Conditions

• Competitive salary
• 4 weeks of annual leave
• Health insurance and reimbursement of paramedical expenses
• Medical insurance, disability insurance, and life insurance
• Retirement plan and cafeteria program
• Employee discounts and free parking
• Uniform and work shoes provided
• Safety glasses with corrective optics
• Ongoing training and professional development
• Summer hours
• Paid day(s) off

If you match this profile and wish to take on a new challenge within a recognized sector player, join a team focused on operational excellence and customer satisfaction.