Automotive Service Manager – Ford Lincoln Dealership

Overview Since 1971, Ford Lincoln Circuit has been a reference point in Montreal, offering new and used vehicles and a quality customer experience. Led by the McLean brothers, the team emphasizes professionalism, listening, and long-term relationships with clients. We are seeking a dynamic, results-oriented Service Manager to lead our department and drive its performance.

Your Role

• Lead and mobilize the entire after-sales and workshop team.
• Oversee daily operations to ensure efficiency and quality.
• Develop productivity, profitability, and departmental results.
• Monitor service KPIs and implement improvement plans.
• Ensure an exceptional customer experience and handle situations requiring management intervention.
• Coach, train, and develop technical advisors and technicians.
• Optimize appointment scheduling, workshop capacity, and work flow.
• Ensure compliance with manufacturer standards, procedures, and requirements.
• Collaborate with Parts, Sales, and Administration departments.
• Participate in recruitment and talent development within the service team.

Ideal Profile

• Significant experience managing an automotive service or workshop.
• Experience in an automotive dealership preferred; relevant positions include Service Manager, Assistant Manager, or Senior Technical Advisor.
• Proven leadership skills, ability to motivate a team, and inspire performance.
• Strong understanding of after-sales operations and profitability; results-driven with high customer satisfaction focus.
• Excellent communication, problem-solving, and priority management skills in a high-volume environment.
• Bilingual in French and English; valid driver’s license.
• Initiative, proactivity, and ability to thrive in a dynamic environment.

Benefits and Conditions

• Competitive salary based on experience.
• Social benefits package.
• Professional and dynamic environment with an experienced and collaborative team.
• Opportunities for career growth and development.
• Direct impact on service performance and customer experience.

Why Join Us

• Take charge of a key department and contribute to the growth and performance of the dealership.
• Join a team known for its professionalism, listening, and human approach.
• Actively participate in continuous improvement and operational excellence.

Additional Information

• Demanding position with significant impact on customer experience and business results.
• Bilingual profile, available to contribute in a dynamic and demanding environment.

If you meet this profile and are eager to take on this challenge, we invite you to consider this opportunity within a leading dealership.