Service Manager – After-Sales Service (Automobile)

Context: Brossard Mitsubishi is seeking a passionate, motivating, and results-oriented Service Manager. Our after-sales service is recognized as the number one department in the Mitsubishi network in Canada in 2025. We are continuing our growth and looking for a leader capable of maintaining excellence and driving operational advancement.

Your mission

• Lead the after-sales department, overseeing both operational and human aspects, to ensure efficiency, customer experience, and financial performance.
• Plan, supervise, and optimize daily operations; establish and adjust schedules based on activity.
• Manage, motivate, and develop the team (technicians, service advisors, etc.) and handle recruitment, onboarding, and training.
• Ensure compliance with standards, internal processes, and health and safety regulations.
• Provide an exceptional customer experience and handle complex situations with tact and responsiveness.
• Monitor performance indicators (KPIs) and implement action plans to improve results.
• Collaborate closely with sales, parts, and administration departments.
• Be present on the floor, support daily operations, and contribute to continuous improvement.
• Report and propose initiatives related to the after-sales department.

Desired profile

Education and experience

• Degree in management, automotive mechanics, or related field (or equivalent experience).
• At least 2 years of experience as a Service Manager (mandatory).
• Experience in an automotive dealership is appreciated.

Key skills

• Motivational leadership and hands-on approach.
• Strong customer and results orientation.
• Excellent organizational and planning skills.
• Good understanding of after-sales activities.
• Ability to develop team performance and optimize processes.

Personal attributes

• Autonomy, initiative, and adaptability.
• Resilience to stress and ability to manage peak periods.
• Excellent communication skills and team spirit.
• Rigor, sense of responsibility, and continuous improvement orientation.

Conditions and benefits

• Permanent full-time position.
• Competitive salary based on experience, with bonus program.
• Group insurance program (health, dental, medications, vision, disability and death insurance, travel insurance).
• Retirement plan and pension scheme.
• Paid leave and ongoing training.
• Employee discounts and various perks.
• Free parking and easy access by public transportation.
• Modern, dynamic, and growing environment.

Why join our team

• Join a department recognized as one of the best in the country, within a strong and expanding network.
• Actively participate in the customer experience and performance of a strategic service.
• Grow in a rewarding work environment focused on autonomy and professional development.

Note

• This position requires sustained operational presence on-site and a commitment to service excellence.

If this profile matches your ambitions and skills, this position offers an excellent opportunity to advance your career with a sector leader.