After-Sales Service Manager

We are seeking an After-Sales Service Manager capable of leading a dynamic and results-oriented department. You will report to the General Manager and be a key player in sales growth, customer experience optimization, and overall service performance.

Main Responsibilities

• Supervise the team (technical advisors, appointment clerks, and valets) and ensure their engagement.
• Design and implement strategies to increase sales (billable hours, recommended maintenance, cross-selling).
• Guarantee an impeccable customer experience, from the first contact to vehicle delivery.
• Analyze performance indicators and implement action plans to improve results.
• Mentor, motivate, and develop service talents.
• Maintain high standards of customer satisfaction and proactively manage complaints.

Profile Sought

• Significant management experience in an auto dealership (after-sales service).
• Strong skills in sales and business development.
• Excellent abilities in service and customer experience management.
• Mobilizing leadership and ability to achieve and exceed goals.
• Experience in team management and development.
• Analytical mindset and results-oriented.
• Proficiency with computer tools (Serti/Keyloops, Microsoft Office Suite).

Key Skills

• Results and performance orientation
• Communication and leadership
• Organization and priority management
• Ability to quickly resolve problems
• Proactivity and customer focus

What We Offer

• Competitive salary + performance-based bonus
• Social benefits
• Dynamic work environment
• Opportunities for professional development

Working Conditions

• Dental insurance
• Disability insurance
• Medical insurance
• Life insurance
• Air-conditioned workshop
• Cafeteria
• Sick leave
• Continuing education
• Paid training
• Employee discounts
• Competitive compensation
• Free parking
• Nearby public transportation
• Uniform provided