Service Manager

Service Department Manager – After-Sales Service At Boucherville Chrysler, we are seeking a passionate Service Department Manager to lead our service department, drive operational excellence in the workshop, and provide a top-notch customer experience while fostering team performance.

Job Description

• Oversee and coordinate all after-sales service activities, from work planning to the delivery of repaired vehicles.
• Supervise, motivate, and develop a team of technicians, service advisors, and supervisors to achieve quality, productivity, and customer satisfaction goals.
• Implement and monitor relevant KPIs (resolution rate, cycle time, productivity, repair profitability, complaint rate) and ensure continuous improvement.
• Optimize workflow, schedule appointments, and prioritize interventions to maximize workshop efficiency and reduce lead times.
• Ensure compliance with Occupational Health and Safety standards, quality procedures, and regulatory requirements.
• Manage warranties, parts, and operational costs of the service department in collaboration with the Sales and Parts departments.
• Deliver an exceptional customer experience, handle returns and sensitive situations professionally.
• Actively participate in team development and ongoing training, and promote a culture of excellence and professional ethics.

Candidate Profile

• Minimum 1 year of experience in management or supervision in an automotive or after-sales environment.
• Strong leadership, team spirit, excellent communication skills, and ability to inspire team members.
• High organizational rigor and a strong sense of Occupational Health and Safety.
• Results-oriented with the ability to analyze data and make informed decisions.
• Proficiency with service management tools (DMS, CRM, inventory and warranty management) and knowledge of automotive maintenance and repair processes.
• Customer-focused mindset and ability to collaborate effectively with Sales and Parts teams.
• Relevant education (industrial engineering, management, automotive technician or equivalent). OSHA (Health and Safety at Work) training is an asset.

Training and Qualifications

• Relevant diploma or equivalent in management, automotive technology, or related field.
• Occupational Health and Safety training is appreciated.

Benefits and Working Conditions

• Competitive salary
• Ongoing training and paid education
• Health insurance (prescriptions), dental insurance, life insurance, and disability insurance
• Employee discounts
• Uniform provided
• Free parking
• Nearby public transportation
• Air-conditioned workshop and cafeteria
• Sick leave
• Opportunities for professional development

Required Experience

• At least 1 year as Service Department Manager (or equivalent experience)

Working Conditions

• Stimulating environment within a modern, air-conditioned workshop
• Focused on customer excellence and continuous improvement

How to Apply

• Send your resume and cover letter via our careers website application form.
• Mention the reference “Service Department Manager – Boucherville Chrysler.”
• To explore other opportunities, visit CanadaMotorJobs.com/fr and set up job alerts for the Service Department Manager position.