Automotive Technical Advisor – Sorel-Tracy Mitsubishi

We are seeking a motivated Automotive Technical Advisor to join our Mitsubishi dealership in Sorel-Tracy. You will be the key interface between our customers and the workshop, contributing to delivering an exceptional customer experience while ensuring clear communication of technical aspects.

Key Responsibilities

• Welcome customers and understand their maintenance and repair needs.
• Explain maintenance and repairs, prepare estimates, and present service options.
• Prepare and track repair orders, estimate costs, and coordinate with the team of technicians to meet deadlines.
• Proactively communicate the progress of files and potential costs, and manage priorities.
• Promote preventive services and loyalty and maintenance programs.
• Ensure compliance with safety, quality, and conformity procedures.
• Work closely with sales and after-sales service teams.
• Participate in training and updating knowledge of Mitsubishi products and related technologies.
• Maintain organization of the workstation and accuracy of customer and vehicle records.

Desired Profile

• Minimum of 1 year of experience in a similar role or in automotive customer service.
• Excellent communication skills, a customer service mindset, and ability to propose suitable solutions.
• Ability to simplify technical concepts and present them clearly.
• Proficiency in French; English is an asset.
• Team spirit, organizational skills, and good priority management skills.
• Good computer skills and familiarity with workshop management systems; quick learner.
• Motivation to continually train and improve.

Advantages and Compensation

• Competitive salary and attractive benefits.
• Retirement plan for employees.
• Dental insurance, drug insurance, and other health and paramedical insurance coverage.
• Life insurance and travel insurance.
• Medical and paramedical expense coverage, safety goggles with prescription, and work boots.
• Uniform provided.
• Continuing education and paid training.
• Employee assistance program and employee discounts.
• No layoffs during slow periods.

Working Conditions

• Location: Sorel-Tracy, Quebec.
• Hours: generally weekdays; company closed on weekends.
• Ongoing paid training offered.

(Note: This offer only presents information relevant to the position and contains no application instructions or contact details.)