Service Advisor
Camions Excellence Peterbilt - Sainte-Julie • Sainte-Julie, Quebec
Service Advisor
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Job Description
Heavy Vehicle Technical Advisor — PacLease
About the position
In the PacLease department, the technical advisor is the lever of performance and reliability for our fleet. A true interface between clients, the workshop, and external partners, they ensure the management of maintenance and the handling of short- and long-term contracts. Their role helps reduce downtime, optimize costs, and ensure high standards of compliance and performance.
Main responsibilities
- Coordinate and schedule preventive and corrective maintenance (answering calls, scheduling appointments, tracking workorders, managing warranties).
- Daily follow-up on work with the workshop and subcontractors to meet deadlines and minimize downtime.
- Keep maintenance records, inventories, and management systems up to date, ensuring data accuracy and cost control.
- Provide strategic support for maintenance and contribute to contract management (short and long term).
- Deliver quality customer service and coordinate communication with internal and external stakeholders.
Profile sought
- Experience: minimum of 2 years in the heavy truck field (a significant advantage).
- Knowledge: solid basic knowledge of heavy trucks and understanding of maintenance issues.
- Technical and computer skills: excellent command of IT tools (Microsoft Office Suite and management systems).
- Languages: fluent in French; English is an asset (communication with English-speaking clients).
- Professional qualities: autonomous, prioritization skills, administrative rigor, and ability to work with multiple stakeholders.
- Personal profile: resourceful, organized, solution-oriented, capable of remaining professional under pressure.
Working conditions and benefits
- Health and dental insurance
- Disability insurance (short and long term)
- Life and travel insurance
- Telemedicine (doctor available 24/7)
- RRSP with employer participation
- Employee assistance program
- Paid leave and sick days
- Tuition reimbursement
- Recognition program and referral bonus
- Continuing education and training reimbursements
- Reimbursement of professional association membership fees
- 4-day workweek with flexible hours
- Evening/night bonus
- Gym, free parking, and air-conditioned workshop
- Work boots and uniform provided
- Work-life balance
Other information
Potential location: Sainte-Julie (Québec) depending on operational needs.
If you match this profile and wish to join a dynamic team focused on excellence, this position is for you.