Service Advisor

Senior Technical Advisor – GM (Chevrolet, Buick, GMC, and Corvette)

Ste-Marie Chevrolet Buick GMC Corvette is looking for an experienced Senior Technical Advisor, solutions-oriented and focused on customer service, to strengthen our GM technical and sales team.

About Ste-Marie A company recognized in the automotive industry for excellence in service and GM expertise. You will work in a dynamic environment where continuous training, recognition, and teamwork are valued.

Roles and Responsibilities

• Serve as a technical reference and primary contact for service and sales teams regarding GM vehicles (Chevrolet, Buick, GMC, and Corvette).
• Diagnose and solve complex technical issues on GM vehicles using technical bulletins (TSB), electronic diagnostics, and GM tools.
• Share knowledge about procedures, updates, and GM fixes; train technicians and advisors.
• Assist during road tests and present technical solutions to customers to facilitate purchase and service decisions.
• Support the planning of preventive maintenance and service campaigns; ensure proper execution of repairs.
• Collaborate with parts department to ensure the availability of original GM parts and optimize turnaround times.
• Ensure work compliance with GM’s quality, warranty, and safety standards.
• Participate in continuous improvement of technical processes, tools, and investigation methods.
• Provide technical support during the sales process by explaining technical aspects, warranties, and GM options.
• Supervise and mentor colleagues to develop their technical skills and knowledge of GM products.

Profile Sought (Minimum Requirements)

• Minimum 3 years of experience with General Motors (GM) products.
• Technical college diploma or equivalent in automotive mechanics.
• Good knowledge of GM systems (engine, electronics, transmissions, safety, and connectivity).
• Excellent communication and customer service skills; ability to explain technical concepts clearly.
• Ability to work independently and as part of a team; good organizational and time management skills.
• Fluent in French; technical English is an asset.
• Valid driver’s license.

What We Offer

• Competitive salary and performance bonuses.
• Retirement plan for employees.
• Health insurance and medical and paramedical expense coverage.
• Travel insurance and life insurance.
• Vision care insurance.
• Medication insurance.
• Ongoing training and professional development paid.
• Employee discounts and recognition programs.
• Funded training and refresher courses.
• Sick leave and work-life balance initiatives.
• Free parking and provided uniform.
• Work boots, cafeteria, and other on-site benefits.

Why Join Ste-Marie

• Work within a team that values service excellence and GM customer experience.
• Opportunities for professional development and career growth.
• Collaborative environment focused on technical expertise and teamwork.
• Continuous training and performance recognition.

Location Saint-Rémi and surrounding areas (Quebec). An environment conducive to professional fulfillment and work-life balance.

Operational Tasks (extracts)

• Follow-up on work orders and opening/closing job tickets.
• Scheduling appointments and answering calls.
• Prepare repair cost estimates.
• Customer service and follow-up.
• Selling products and services.

How to Apply Interested in this position? Send your resume and cover letter via our Ste-Marie Careers page or apply through partner platforms. To receive new job offers, create your profile and activate a job alert. Join us and be part of a career focused on technical excellence and GM customer service.