Experienced Automotive Technical Advisor – After-Sales Service

Léveillé Ford, a Ford dealership in Saint-Jérôme, is seeking an experienced Technical Advisor to strengthen a team dedicated to customer excellence and innovation.

Role and Responsibilities

• Welcome clients and understand their technical needs; act as a liaison between the customer and technicians.
• Gather information, diagnose issues, and prepare clear and precise intervention plans.
• Propose suitable technical solutions, explain costs and timeframes, and recommend options in line with Ford’s values and warranties.
• Monitor interventions, coordinate repair orders with the workshop, and ensure compliance with Ford manufacturing standards.
• Maintain thorough documentation of diagnostics, repairs, and communications with clients.
• Participate in continuous improvement of service processes and ensure an exceptional customer experience.
• Collaborate with sales and parts teams to optimize proposed solutions and overall satisfaction.

Desired Profile

• Minimum of 5 years of relevant experience in the automotive industry (ideally after-sales service or technical diagnosis).
• Advanced technical expertise on modern vehicles (electronic systems and diagnostics).
• Excellent communication and customer service skills; ability to simplify technical concepts.
• Relevant diploma or certification in the automotive field; regular training in Ford or equivalent systems desirable.
• Team spirit, organization, rigor, and ability to work in a dynamic, results-oriented environment.
• Proficiency with service tools (DMS/CRM); capacity to quickly learn new software; functional English appreciated.
• Valid driver’s license.

Skills and Tools

• PBS Systems; Microsoft Office (Excel and Word); general computer skills
• Knowledge of DMS/CRM and automotive diagnostic software
• Fluent French; functional English appreciated

Conditions and Benefits

• Competitive salary
• Health, dental, travel, life, disability, and medication insurance
• Paid leave and sick days
• Paid training and reimbursement for professional development activities
• Flexible hours and possibility of a 4-day workweek; support for childcare
• Free parking and on-site cafeteria
• Employee discounts and recognition program
• Social club and on-site sports facilities
• Company culture focused on well-being and professional growth

Why Join Léveillé Ford

• A culture focused on human relationships, customer and employee well-being
• Opportunities for rapid development and career progression
• Stimulating, innovative environment centered on performance, with a team of Ford experts
• Commitment to continuous training and professional improvement

If this profile matches you and you wish to contribute to an exceptional customer experience within a passionate team, we would be happy to hear from you.