Automotive Technical Advisor - Saint-Eustache

About the Company

A car dealership based in Saint-Eustache, we offer the sale of new and used vehicles, as well as parts and mechanical repair services. Our team includes approximately 50 professionals and emphasizes a culture based on respect, safety, and continuous improvement (Kaizen). We promote participative management focused on efficiency, profitability, and customer and employee satisfaction.

Missions and Responsibilities

• Greet customers with a smile and gather the necessary information to identify repair and maintenance needs.
• Offer maintenance services, prepare quotes, and organize work schedules, ensuring service quality.
• Manage appointments, customer information, and vehicle-related documents.
• Prepare detailed and accurate estimates of labor and parts costs; coordinate deadlines with the workshop dispatcher.
• Monitor progress of work throughout the day and inform the customer of any changes to the estimate or timeline.
• Verify the extent of warranty coverage and obtain necessary approvals for additional work.
• Obtain customer signatures on the repair order and ensure proper filing, as well as managing payment methods and, if necessary, credit approval.
• Communicate with the workshop and dispatcher about work to be done; coordinate road tests with the customer if needed.
• Perform bodywork inspections and propose corresponding quotes when necessary.
• Supervise the orderliness and cleanliness of the workspace and ensure keys are properly stored.
• Participate in quality control to minimize returns to the workshop and ensure customer satisfaction.
• Perform additional tasks as needed and adapt to management instructions.

Desired Profile

• Minimum experience: 3 years as an Automotive Technical Advisor.
• Excellent customer service and communication skills.
• Ability to propose relevant services, estimate costs, and prepare precise quotes.
• Organizational skills, rigor, and attention to detail.
• Team spirit, integrity, and efficiency.
• Knowledge of warranty procedures and manufacturer requirements is an asset.

Skills and Qualities

• Customer orientation and service sales.
• Time management and coordination with the workshop.
• Good presentation and professionalism.
• Listening, advising, and technical explanation skills.

Conditions and Benefits

• Work location: Saint-Eustache.
• Safe, respectful work environment focused on continuous improvement.
• Ongoing training and professional development opportunities.
• Dynamic team and company culture centered on performance and customer satisfaction.

If this position matches your profile and aspirations, join a company committed to service excellence and talent development.