Service Advisor

Job Offer: Technical Advisor – Auto Workshop

We are looking for an enthusiastic and customer-oriented Technical Advisor to join our dynamic team, in Saint-Étienne-des-Grès or Saint-Paulin. In collaboration with our technicians, you will be the primary contact for clients to understand their needs, present solutions, and ensure an impeccable service experience.

Key Responsibilities

• Welcome clients and identify their needs to guide them toward suitable solutions
• Present diagnostics and quotes clearly and transparently
• Explain repairs, costs, and timelines, and obtain client approval
• Coordinate with the workshop and technicians to ensure smooth operations
• Follow up on repair orders and maintain service quality
• Promote relevant products and services and upsell when appropriate
• Manage parts and orders related to interventions
• Keep the workspace and service point tidy and professional
• Ensure customer satisfaction and proactively handle feedback or concerns

Profile Sought

Required Qualifications

• At least 1 year of experience in a similar role (technical advisor, workshop customer service, or related sector)
• Good knowledge of automotive systems and technologies, and ability to read technical estimates
• Excellent communication skills, service-mindedness, and customer focus
• Ability to work in a team, coordinate with the workshop, and prioritize tasks
• Mastery of French; English is an asset
• Relevant technical training (DEC or equivalent) or equivalent experience
• Availability to work according to service needs and a willingness to learn continuously

What We Offer

• Competitive compensation
• Ongoing training and advancement opportunities
• Positive work environment and team spirit
• Regular hours with some flexibility based on operational needs
• Professional atmosphere and commitment to talent development

Practical Information

• Location: Saint-Étienne-des-Grès or Saint-Paulin (Quebec)
• Position type: adapted based on service needs

How to Apply Apply now via our careers page or send your CV and cover letter. Highlight your customer relations experience and your success in technical interventions. We will review all applications and contact profiles that match our needs.

Note: If you prefer direct contact, specify a time slot and your preferred contact method in your message.