Technical Advisor – Saint-Constant Honda Desjardins

Join a dynamic, service-oriented team in Saint-Constant, Quebec, and help deliver an exemplary customer experience within the Honda network.

Job Description

As a Technical Advisor, you will be the first technical point of contact for our customers and ensure smooth communication between the workshop and the customers. You assess needs, explain service and repair options, and guarantee clear, prompt, and courteous service.

Responsibilities

• Greet customers and understand their concerns related to their Honda vehicle.
• Diagnose service needs and propose suitable solutions, explaining costs and timelines.
• Prepare and present service estimates and obtain customer approval.
• Communicate timelines and schedule interventions with the workshop and technicians.
• Act as an intermediary between the customer and the technical team; translate technical diagnoses into accessible information.
• Follow up until customer satisfaction is achieved and contribute to customer loyalty.
• Promote preventive services and maintenance programs.
• Maintain accurate and up-to-date customer records, ensuring the correctness of information related to completed services.
• Collaborate with the team to optimize workshop efficiency and customer experience.

Profile (Qualifications and Skills)

• At least 1 year of experience in a technical consulting or customer service role, ideally in the automotive sector.
• Relevant diploma (DEP or DEC in automotive mechanics, customer service, or equivalent) or equivalent experience.
• Good technical knowledge and ability to explain complex concepts in an accessible manner.
• Excellent interpersonal and communication skills, both oral and written.
• Customer-oriented, proactive approach, and solutions-focused.
• Organization, time management, and ability to prioritize in a dynamic environment.
• Proficiency with computer tools and service management systems.
• Bilingual (French/English) is an asset.
• Team spirit, adaptability, and desire to contribute to team success.

What We Offer

• A passionate and dedicated team within a customer satisfaction-focused environment.
• Opportunities for professional development and ongoing training.
• Competitive working conditions and a motivating environment within a recognized Honda network.
• Opportunity to work locally in Saint-Constant, in the heart of Montérégie, near Montreal.

Why Join Us

Saint-Constant Honda Desjardins is proud to provide superior after-sales service to its customers. If you share our values of excellence and want to grow within a team where service is a top priority, your place awaits.

How to Apply

• Send your CV and a cover letter indicating "Technical Advisor – Saint-Constant" to our Human Resources department.
• Fast recruitment process and induction with tailored training.
• We thank all applicants; only selected candidates will be contacted.

Take on the challenge and be part of the customer experience that sets Saint-Constant Honda Desjardins apart.