Technical Advisor – AutoMédic Sillery Center (NAPA AUTOPRO Network)

Are you passionate about automobiles, customer service-oriented, and possess strong leadership skills? Join the AutoMédic Sillery Center and play a key role in providing an excellent customer experience while coordinating the technical team and repair diagnostics.

About the position

The Technical Advisor acts as the link between customers and the technical team. He supervises technicians, coordinates interventions, and ensures follow-up on diagnostics and repair plans, respecting deadlines and quality standards.

Main responsibilities

• Greet customers, understand their needs, and present suitable solutions.
• Supervise and coordinate the team of technicians, assign work, and prioritize interventions.
• Support technicians in diagnostics and repair plans.
• Clearly communicate diagnostics and technical recommendations.
• Prepare and present detailed estimates and work plans.
• Monitor repair progress, ensure deadlines and quality of work.
• Proactively follow up with customers and assess their satisfaction.
• Document customer files and interventions performed.
• Promote a positive work environment focused on performance.
• Participate in continuous improvement of service processes and training of new team members.

Skills and profile sought

• Automotive mechanic diploma (DEP) or equivalent; relevant experience considered.
• Minimum of 2 years of experience in technical advising or customer service in the automotive industry.
• Experience in team supervision/coordination (an asset).
• Motivational leadership and excellent work organization.
• Excellent communication skills, active listening, and customer service skills.
• Ability to interpret technical diagnostics and explain them clearly.
• Proficiency with workshop IT tools; knowledge of diagnostic systems (an asset).
• Fluency in French; English is an asset.
• Team spirit, rigor, and ability to handle multiple files simultaneously.

Daily tasks

• Monitor work progress and open/close work orders.
• Schedule appointments and manage phone communications.
• Produce repair cost estimates and present work plans.
• Provide customer service and follow-up.
• Contribute to product and service sales and process optimization.

Employment conditions and benefits

• Competitive salary and benefits.
• Air-conditioned workshop and modern work environment.
• Continuing education and professional development opportunities.
• Dental, medical, paramedical insurance, life insurance, and drug coverage.
• Employee discounts, free parking.
• Public transportation nearby; workshop available outside business hours.
• No layoffs during slow periods.
• Paid training.

Our offer and culture

Join a close-knit team focused on customer satisfaction within a recognized network in the automotive industry. You will work in a stimulating environment with opportunities for growth and continuous improvement, supported by experienced professionals. Join a culture based on transparency, honesty, speed, and quality.