Service Advisor / Parts Clerk

CDF ProMecanique — Notre-Dame-de-l’Île-Perrot, QC

About

CDF ProMecanique is committed to providing exceptional customer service and precise, efficient auto repairs for cars, light trucks, and trailers. Join a professional team focused on quality and teamwork.

Job type and conditions

• Full-time, 40 hours/week
• No evening shifts or weekend work
• Location: Notre-Dame-de-l’Île-Perrot, QC

Key responsibilities

• Schedule and plan customer appointments; greet customers and prepare work orders
• Communicate clear and accurate information to technicians
• Prepare accurate estimates and explain repair options
• Order, receive stock parts, and bill for parts; explain invoices and collect payments
• Assign work to technicians and monitor workflow
• Manage warranty claims and return of parts
• Write inspection reports for commercial clients
• Request purchase orders from clients
• Follow up on work and manage opening/closing of work orders

Required qualifications

• Punctuality and reliability
• Bilingual: French and English; Spanish is an asset
• Ability to handle multiple tasks in a dynamic environment
• Good practical knowledge of auto repairs, light trucks, and trailers
• Strong knowledge of parts and tires
• Excellent customer service skills
• Computer proficiency
• Excellent writing skills; ability to prepare quotes and reports with impeccable grammar
• Ability to work with minimal supervision
• Minimum of 3 years of experience in a similar customer service or parts position in an automotive setting

Software knowledge (assets)

• AB Magique
• Nexpart
• Mitchell ProDemand
• Alldata
• Worldpac Speedial

What we offer

• Above-average fixed salary (service focused on customer satisfaction; no commissions)
• Bonus based on customer satisfaction and operational efficiency
• Four weeks paid vacation (Christmas, summer, low season)
• Employer contribution of 5% to RRSP
• Group insurance
• Uniforms and safety shoes provided
• Employee discounts
• Five sick days
• Continuing training and professional updates
• Support for a summer schedule promoting a good work-life balance

How to apply

If you are motivated to provide exceptional service and want to work in a collaborative customer-focused automotive environment, send your CV and cover letter via our application page or on CanadaMotorJobs.com/fr. Create your profile and activate job alerts to stay informed of new relevant openings.