Technical Advisor – Mechanical Center

Join our team as a technical advisor and become the primary point of contact between our clients and the workshop. You will ensure quality service, efficient repairs, and a well-organized workshop.

Job Summary

You will greet clients, listen to their concerns, and offer specialized technical advice. You will oversee the progress of work and contribute to an impeccable customer experience while supporting workshop activities.

Key Responsibilities

• Monitor the progress of work and ensure deadlines are met
• Open and close work orders
• Manage appointment scheduling and planning
• Prepare repair cost estimates
• Receive and handle incoming calls
• Provide customer service and follow-up
• Participate in the sale of products and services related to maintenance and repair

Desired Profile

Skills and Experience

• Excellent customer focus and service orientation
• Expertise in mechanics and fault diagnosis
• Excellent communication skills (oral and written)
• Ability to manage multiple tasks, manage time, and meet deadlines
• Leadership, organizational skills, and planning ability
• Initiative and adaptability
• Proficiency in MS Office tools
• Bilingual in French/English

Preferences

• Knowledge of Costar software
• DEP in mechanics or related field

Experience and Personal Qualities

• Minimum of 1 year experience as a technical advisor
• Organized, team-oriented, and good communication with clients

Working Conditions and Benefits

• Dental insurance
• Medical and paramedical expense insurance
• Disability insurance
• Medication insurance
• Vision care insurance
• Life insurance
• Travel insurance
• Uniform provided
• Work boots
• Sick leave
• Flexible hours
• Evening/night bonus
• Employee assistance program
• Employee discounts
• Reimbursement for training and professional development

Why Join Us

Become part of a dynamic team that values each member and offers development opportunities in a stimulating technical environment. If you are motivated, able to quickly assess problems, and propose innovative solutions, join us to make a difference every day.

Note: This posting focuses on the position and relevant requirements. No application or contact information is provided here. If this challenge appeals to you, consider exploring this opportunity within your professional network.