Technical Advisor
Desjardins Ford Saint-Laurent • Montréal, Quebec
Technical Advisor
Starting at $70,000
Job Description
Automotive Technical Advisor
We are looking for a dedicated Automotive Technical Advisor to strengthen our customer service excellence. Passionate about vehicles, you ensure an optimal customer experience and serve as a privileged link between clients and the technical team.
Responsibilities
- Advise customers on the technical aspects of vehicles and maintenance and repair services.
- Greet clients, assess their needs, and propose suitable solutions.
- Provide accurate cost and time estimates.
- Ensure smooth communication between technicians and customers throughout the process.
- Guarantee a positive customer experience from first contact to completion.
- Collaborate with the sales team to optimize customer satisfaction and services offered.
- Stay informed about automotive trends and technologies.
- Adhere to internal policies and procedures.
- Maintain clear and complete records of interactions and transactions.
- Develop and maintain long-term relationships with clients through exemplary service.
Profile Required
- At least 2 years of experience in automotive technical consulting or a related field.
- Good knowledge of brands and their mechanical and electronic characteristics.
- Excellent communication and interpersonal skills.
- Team-oriented and capable of collaborating in a results-driven environment.
- Attention to detail and strong problem-solving abilities.
- Customer-focused and passionate about providing exceptional service.
Experience and Tools
- Experience: 2 years as a technical advisor
- Tools: SERTI – Administration
Personal Qualities
- Dynamic
- Organized
- Team spirit
Working Conditions and Benefits
- Health and paramedical insurance
- Disability insurance
- Medication insurance
- Life insurance
- Sick leave
- No layoffs during slow periods
- Company closed on weekends
- Continuing education and paid training
- Competitive compensation
- Free parking
- Public transportation nearby
This position allows you to advance in the automotive industry within a team committed to excellence. If you seek to leverage your expertise in delivering exceptional customer service, this job is for you.
Why work with us
Here is your chance to join a winning team! Are you looking for job opportunities in the automotive sector in Montreal? Desjardins Ford is looking for individuals motivated by innovation, change, and above all, performance! Our job offers in the automotive field are open to recent graduates, newcomers to Canada, and individuals looking to advance in the automotive sector, whether they have experience or not.