Service Advisor

Position: Technical Advisor – Customer Service and Workshop Coordination in an Automotive Garage

Do you enjoy customer service, coordination, and the mechanical field? Join a professional and organized team to ensure a reassuring and efficient customer experience, from initial contact to case closure.

About this role You will be the key intermediary between customers and the workshop, ensuring smooth operations and optimal customer satisfaction. You will analyze needs, plan work, prepare estimates, and coordinate follow-ups with the technical team.

This position is suitable for someone who understands how a workshop operates, knows how to communicate clearly with clients, and enjoys progressing cases with rigor. You will assess needs, plan interventions, prepare quotes, obtain customer approvals, and oversee the proper conduct of daily operations.

Your daily tasks

• Greet clients in person, by phone, and email; gather necessary information to understand their situation and the work to be done.
• Explain repairs, recommended maintenance, timelines, and costs; advise and reassure clients.
• Schedule appointments and coordinate work with the workshop; track parts, obtain client approvals, and prepare estimates.
• Document each case thoroughly; monitor the progress of work and ensure accurate billing at closure.
• Contribute to customer satisfaction through professional, human, and structured service; support the smooth running of workshop operations.

Profile sought

• Minimum experience: 5 years as a technical advisor or in a similar role in automotive mechanics.
• Key skills: organizational skills, rigor, ability to manage multiple cases simultaneously, excellent communication and customer service skills, effective coordination.
• Technical qualification: good command of computer tools and workshop management software; knowledge of fleet management is a plus.

Working conditions and benefits

• Permanent full-time contract (40 hours/week).
  • Monday to Thursday: 7:30 a.m. – 4:30 p.m.
  • Friday: 7:30 a.m. – 2:30 p.m.
• On-site presence required to ensure coordination and customer service.

Benefits:

• Dental insurance, health and paramedical insurance, medication insurance, life insurance, and vision coverage.
• Continuing education and paid training; opportunities for skill development and career advancement.
• Competitive salary and guaranteed income during training period.
• Four-day schedule and paid days off; sick leave and paid vacations.
• Free parking; nearby public transportation; uniforms provided; work boots.
• Work-life balance; employee discounts; reimbursement for training and development activities.
• Workshop available for employees outside opening hours; company closed on weekends.

Other information Several automotive technical advisor positions are available in the Montreal area on CanadaMotorJobs.com/fr. Create a job alert and your profile quickly to receive offers as soon as they are posted. Instant translation of your profile and showcase of your experience to employers seeking a Technical Advisor.

How to apply To apply, send your CV and cover letter to [recruitment address], or directly apply through our job postings on CanadaMotorJobs.com/fr. Please specify your customer service experience and understanding of mechanical and repair processes in your application.