Saint-Laurent Hyundai — Technical Advisor (After-Sales Service)

Saint-Laurent Hyundai, a Hyundai dealership in the Montreal area, is looking for a passionate and service-oriented Technical Advisor to strengthen our dynamic team.

About the position

You will be the primary contact for customers in the service department, ensuring a smooth and transparent customer experience throughout the maintenance or repair process.

Missions and responsibilities

• Welcome customers upon arrival, identify their needs, and prioritize interventions.
• Propose clear technical options and provide transparent estimates.
• Work closely with technicians to schedule work and follow up on files.
• Explain the work performed, timelines, and costs in an understandable manner.
• Ensure compliance with internal procedures, safety standards, and Hyundai standards.
• Manage appointments and maintain proactive communication with customers.

Profile sought

• Minimum of 1 year of experience in a similar position, ideally in the automotive sector or after-sales service.
• Solid knowledge of automotive systems and maintenance and repair practices.
• Excellent interpersonal skills and a customer service attitude.
• Ability to simplify technical information and facilitate customer decision-making.
• Good organizational skills and team spirit; proficiency in service management software is a plus.
• Fluent in French; English is an asset.
• Valid driver’s license and availability to work during service hours.

What we offer

• Competitive salary
• Health insurance and paramedical services
• Disability insurance
• Travel and medical insurance, life insurance
• Cafeteria and social benefits
• Continuing education and professional development
• Paid days off
• Stimulating work environment focused on excellence

Why work with us

• A team dedicated to customer satisfaction and service excellence.
• Clear opportunities for professional growth and skill advancement.
• A collaborative work environment respectful of the group’s values.

Key tasks

• Follow-up on work and detailed documentation
• Opening and closing work orders
• Scheduling appointments and estimating repair costs
• Handling calls and customer service
• Customer follow-up and selling products and services

Experience and working conditions

• Required experience: at least 1 year as a Technical Advisor
• Location: Saint-Laurent (Montreal)
• Schedule: service hours with required availability
• Benefits: see above

How to apply

Submit your CV and cover letter via our career page or through the CanadaMotorJobs.com/fr portal. Apply today to join a team dedicated to service excellence and your professional development.