Automotive Technical Advisor

We are looking for a dedicated automotive technical advisor to join our team and help provide an exceptional customer experience. You will assist our customers in understanding repairs and maintenance of their vehicles and ensure smooth communication between technicians and customers.

Responsibilities

• Provide expert technical advice to customers about vehicles.
• Welcome customers, assess their maintenance and repair needs, and propose suitable solutions.
• Provide accurate estimates of costs and timelines.
• Ensure smooth communication between technicians and customers throughout the process.
• Offer a positive customer experience from first contact to service completion.
• Collaborate with the after-sales and sales teams to optimize customer satisfaction.
• Stay informed about market trends and new automotive technologies.
• Ensure compliance with internal policies and procedures.
• Maintain accurate records of interactions and transactions with customers.
• Develop and maintain strong relationships through excellent service.

Qualifications and Profile

• Minimum of 2 years of experience as an automotive technical advisor or in a related field.
• Solid knowledge of brands and their characteristics.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team.
• Attention to detail and strong problem-solving skills.
• Customer-oriented and passionate about delivering outstanding service.

Advantages and Working Conditions

• Health insurance, medication, and paramedical coverage.
• Dental insurance, disability insurance, and life insurance.
• Travel insurance.
• Air-conditioned workshop and on-site cafeteria.
• Work-life balance initiatives.
• Sick leave and ongoing training opportunities.
• Summer schedule and employee retirement plan.
• Competitive compensation and employee benefits.
• Free parking and easy access to public transportation.

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