Service Advisor

Technical Advisor – Automotive After-Sales Service

Location Saint-Laurent, Montreal

About Saint-Laurent Hyundai, a Hyundai dealership in the Montreal area, is looking for a passionate and service-oriented Technical Advisor to strengthen its team.

Key Responsibilities

• Welcome customers upon their arrival at the service department, identify their needs, and prioritize maintenance or repair interventions.
• Present technical options and provide clear and transparent estimates.
• Collaborate with technicians to plan work and monitor files.
• Explain completed work, timelines, and costs; ensure customer satisfaction and loyalty.
• Follow internal procedures, safety standards, and Hyundai standards.
• Manage appointments and maintain proactive communication with customers throughout the process.
• Follow up on work and open/close work orders; handle calls and customer service.
• Sell additional products and services when appropriate.

Profile

• Minimum of 1 year of experience in a similar role, ideally in the automotive sector or after-sales service.
• Strong knowledge of automotive systems and maintenance and repair practices.
• Excellent interpersonal skills and customer service orientation.
• Ability to explain technical information in layman's terms and facilitate customer decision-making.
• Good organizational skills and team spirit; proficiency with service management software is a plus.
• Fluent in French; English is an asset.
• Valid driver’s license and availability to work during service hours.

What We Offer

• Competitive compensation
• Training and professional development
• Health and paramedical insurance
• Disability insurance
• Life insurance
• Travel insurance
• Cafeteria
• Paid days off

Why Join Us

• Team dedicated to customer satisfaction and service excellence.
• Opportunities for advancement and regular training on Hyundai technologies.
• Stimulating work environment focused on the group's values.