Service Advisor

Technical Advisor – After-Sales Service (Laurentides, Quebec)

An automobile dealership located in the Laurentides is seeking an experienced Technical Advisor to join its after-sales service. You will be the primary contact for customers and the interface between technicians and users, ensuring a smooth, professional, and satisfaction-focused service experience.

Main Responsibilities

• Welcome customers to the service department, identify their reasons for visit, and propose suitable solutions by clearly explaining options.
• Conduct preliminary needs analysis, coordinate technical requirements with the workshop, and establish work orders in collaboration with technicians.
• Schedule appointments, prioritize interventions, and optimize the use of service resources.
• Prepare, present, and explain repair and maintenance estimates; obtain customer approval and ensure understanding.
• Monitor ongoing interventions, communicate deadlines and potential delays, and guarantee transparent service until final delivery.
• Work closely with the workshop to resolve technical issues and facilitate diagnostics and repairs.
• Manage parts, returns, and traceability of interventions in the service management system; ensure accuracy of customer records.
• Ensure service quality and customer satisfaction; identify improvement opportunities and propose solutions.
• Participate in training on new models and procedures to maintain a high level of technical and relational expertise.
• Comply with safety standards, internal policies, and customer record confidentiality requirements.

Candidate Profile

Experience and Education

• Minimum of 3 years of experience in a similar role in automotive after-sales (dealership or workshop).
• Relevant diploma (e.g., DEP/DEC) or equivalent experience in the automotive sector or customer service management.

Key Skills

• Excellent customer relations, communication, and expectation management skills.
• Knowledge of diagnostic processes and cost estimation; ability to interpret and communicate quotes.
• Proficiency in service management software (service management systems, CRM, DMS) and comfort with diagnostic systems.
• Good command of French, both spoken and written; English is an asset.
• Valid driver's license; occasional availability for fluctuating hours based on service flow.
• Team spirit, organizational skills, rigor, and ability to resolve complex situations calmly and professionally.

Professional Aptitudes

• Customer-oriented and quality service focus.
• Ability to quickly analyze problems and propose clear solutions.
• Good time management, prioritization, and rigorous follow-up of files.
• Excellent interpersonal skills and diplomacy in interactions with customers and technical team.
• Initiative, proactivity, and discretion in handling sensitive information.

Benefits and Opportunities

• Dynamic and professional work environment in the Laurentides, focused on skill development and career advancement.
• Competitive compensation and social benefits, with opportunities for internal progression.
• Continuing education and access to resources to stay at the forefront of industry technologies and innovations.
• Collaborative team culture oriented toward customer experience and service quality.

Confidentiality All applications will be treated with the utmost confidentiality.