Job Offer: Technical Advisor - After-Sales Service (Brossard Cadillac)

Essential Information

• Location: Brossard, Quebec
• Position: Full-time, After-Sales Service
• Required Experience: Minimum of 3 years in a similar role (automotive dealership, after-sales service, or workshop)
• Languages: French required; English is an asset
• Salary: Competitive and based on experience
• Key Benefits: Continuing education, insurance (medical and paramedical expenses, medication, life, travel), free parking, air-conditioned workshop, nearby public transportation, and more

About Brossard Cadillac

We place human beings at the heart of our success. Joining our team means working in a dynamic and innovative environment, where every talent is valued and supported in their development. You will act as a privileged intermediary between our customers and technicians, focusing on Cadillac vehicles and their advanced technologies, including Cadillac Super Cruise.

Your Missions

• Welcome customers and understand their needs; clearly explain the recommended interventions.
• Schedule, coordinate, and follow up on repairs and maintenance with technicians, respecting deadlines.
• Prepare accurate and transparent estimates; communicate costs and options associated.
• Explain diagnostics and repairs in a simple and accessible manner; ensure customer understanding.
• Follow after-sales procedures and ensure service quality and customer satisfaction.
• Update customer records and document interventions in the management system.
• Offer services and solutions tailored to Cadillac vehicles when appropriate.
• Work closely with the teams (finance and sales) to optimize the customer experience.
• Follow up on work orders (opening/closing) and manage appointments.
• Produce repair cost estimates and answer incoming customer calls.
• Provide impeccable customer service and follow-up.

Profile Sought

• Minimum of 3 years of experience in a similar role (automotive dealership, after-sales service, or workshop).
• Excellent interpersonal and communication skills in French; English is an asset.
• Knowledge of diagnostic tools and automotive maintenance processes; ability to interpret technical reports.
• Proficiency with workshop management systems and common computer software.
• Ability to work in a dynamic environment with good prioritization and stress management.
• Valid driver’s license.
• Team spirit, customer service orientation, and attention to detail.
• Knowledge of Reynolds & Reynolds software is an asset.

Skills and Tools

• Diagnosing and explaining diagnostics to customers
• Managing estimates and repair costs
• Workshop management systems (and common computer software)
• Reynolds & Reynolds (asset)

Benefits and Conditions

• Air-conditioned workshop
• Company closed on weekends
• Competitive salary
• Continuing education and paid training
• Free parking
• Medical and paramedical expense insurance
• Health and travel insurance
• Life insurance and medication coverage
• Nearby public transportation

Why Join Us

At Brossard Cadillac, you will work in a stimulating environment focused on initiative, innovation, and transparency. You will receive personalized support to develop your career through tailored training and a collaborative environment. If you are looking for an exciting challenge within a premium brand that values its employees' potential, you are in the right place. Come help write the next chapters of our shared success with us.

Application Process

Ready to take on the challenge? Send your resume and a cover letter explaining how you will embody excellence in Cadillac after-sales service. Join us and participate in an exceptional customer experience around Cadillac technologies.