Automotive Technical Advisor – Customer Service

Meg at Kia Brossard

About the position

We are seeking a passionate Automotive Technical Advisor who is enthusiastic about automobiles and customer service to join our dynamic team. You will serve as a liaison between the service department and customers, ensuring an exceptional customer experience through clear technical solutions, efficient coordination of interventions, and adherence to Kia standards. It’s a stimulating environment where innovation and professional development are at the heart of our priorities.

Key Responsibilities

• Greet customers and understand their technical needs related to the maintenance, repair, or performance of their Kia vehicle.
• Analyze requests, plan work with the technical team, prepare work orders, and estimate costs and timelines.
• Present repair options and deadlines, communicate transparently, and manage expectations.
• Follow up on repairs and inspections, ensuring smooth coordination between technicians and customers.
• Collaborate with technicians and sales teams to optimize the customer experience and satisfaction.
• Follow internal procedures and Kia standards regarding quality, safety, and compliance.
• Seek opportunities to improve processes and propose service-oriented solutions.

Desired Profile

• Technical training or equivalent experience in the automotive field.
• Minimum of one year of experience in a similar role (technical advisor, service advisor, or equivalent position).
• Excellent customer service and communication skills; ability to explain technical concepts clearly.
• Ability to diagnose problems, estimate costs, and propose appropriate solutions.
• Knowledge of automotive service management systems and software (an asset).
• Proficiency in French; English is a plus.
• Team spirit, organizational skills, problem-solving ability, and capacity to work under pressure.
• Valid driver’s license.

Benefits and Working Conditions

• Air-conditioned workshop and modern working environment.
• Closed on weekends (work-life balance).
• Competitive compensation and performance bonuses.
• Ongoing training and professional development.
• Health and dental insurance, disability insurance, health and medication coverage, travel insurance, vision care, and life insurance.
• Employee discounts and free parking.
• Public transit nearby.
• Commitment to diversity and inclusion, supportive environment conducive to growth.

Our Commitment

At Mega Kia Brossard, we believe our employees are the heart of our success. We offer a stimulating environment, growth opportunities, and continuous support to help you achieve your goals. If you enjoy taking on challenges and being part of a team passionate about automobiles, we look forward to meeting you.