Used Vehicle Sales Advisor

Used Vehicle Sales Advisor – Mont-Royal (Region)

Job Description Excel Honda is seeking a used vehicle sales advisor to join a dynamic, customer satisfaction-oriented team. You will be responsible for guiding customers in choosing and purchasing used vehicles, while providing impeccable service and achieving sales results.

Main Responsibilities

• Greet customers, establish trust, and ensure their satisfaction.
• Understand customer needs and assist them in selecting a suitable vehicle.
• Present vehicle performance, operation, and benefits in person and via email if necessary.
• Describe optional equipment and offer test drives, following dealership procedures.
• Explain long-term rental and purchase terms based on customer needs.
• Collect information and prepare sales documents; follow administrative procedures.
• Contact customers within 48 hours after the sale to ensure their satisfaction and address any issues.
• Understand and explain concepts of equity, residual value, and the principle of depreciation.
• Negotiate offers and obtain approval for transactions from the Sales Manager.
• Report all exchanges, refunds, or credit notes to the Sales Manager.
• Transmit all transactions to the Commercial Director along with required documents.
• Prepare customers for meetings with the Commercial Director and set annual sales goals.
• Analyze daily, weekly, and monthly activities to optimize time management.
• Stay informed about new products and their benefits for customers; know the laws governing automotive sales.
• Participate in product and sales training sessions as directed by the Sales Manager.
• Tasks related to delivery: inspect vehicles before delivery, deliver cars and explain operation, warranty, and documentation; introduce the customer to after-sales service and schedule the first appointment; follow up post-delivery to ensure satisfaction.

Desired Profile

• Bilingual (French/English).
• Sales experience preferred, ideally in the automotive industry.
• Valid driver’s license.
• Availability to work 5 days a week.
• Dynamic, autonomous, responsible, and persistent.
• Excellent interpersonal skills and customer service orientation.
• Good understanding of concepts of equity and residual value (explainable to clients).

Conditions and Benefits

• Health, dental, and travel insurance; disability and life insurance.
• Flexible hours and work-life balance.
• Sick leave; ongoing training.
• Employee assistance program; employee discounts.
• Competitive compensation with base salary and bonuses/commissions.
• Easily accessible by public transportation.

Location Mont-Royal (region). Well-maintained work environment, professional atmosphere, and opportunities for advancement.

Summary If you are passionate about automobiles and customer service, and want to build a rewarding career in car sales, join a team recognized for its expertise and professional support.

Note This position describes core responsibilities and requirements. No recruitment information (applications, contact details, or links) is included here.