Experienced Receptionist / Hostess - Subaru Métropolitain (Saint-Léonard, Montreal)

About the position

You will be the first point of contact for our clients and will play a key role in the customer experience within our reception area and during telephone interactions. Join a Subaru dealership where professional welcome, responsiveness and kindness make the difference.

Key Responsibilities

• Greet customers and visitors with courtesy and professionalism, reflecting the brand image.
• Manage the telephone reception: answer, screen calls, take precise messages and direct to the relevant services.
• Schedule and coordinate service and sales appointments; confirm appointments and notify customers of changes.
• Direct customers to the appropriate contacts and escort them to the designated areas.
• Keep the reception area and waiting room clean and organized; ensure supplies are stocked.
• Perform light administrative tasks (data entry, mail, document management) and support coordination.
• Collaborate with service and sales teams to ensure a smooth and consistent customer experience.
• Ensure adherence to internal procedures and confidentiality of customer information.
• Record customer data in the CRM.

Requirements

• Minimum 3 years of experience in a reception, front desk or hostess role.
• Excellent command of French; operational English is an asset.
• Excellent communication skills and customer service orientation; ability to stay calm and professional under pressure.
• Proficiency with office tools (MS Office) and appointment management software; CRM experience appreciated.
• Ability to manage priorities, work as a team and adapt to a dynamic environment.
• Availability to work a flexible schedule, possibly including some evenings or weekends.

Benefits and conditions

• Competitive compensation
• Employee discounts
• Cafeteria
• Health and dental insurance, disability insurance, travel insurance
• Life insurance
• Onboarding program and development opportunities

Profile and atmosphere

We are looking for a person who embodies professional reception, efficiency and the desire to improve the customer experience at every interaction. You thrive in a dynamic environment where attention to detail, proactivity and human warmth are valued.

How to apply

Apply via the Subaru Métropolitain Careers page and attach your resume along with a cover letter describing your experience in reception and your ability to contribute to an exceptional customer experience.