Assistant / Service Advisor in Parts Sales – Volkswagen Popular, Montreal

Join Volkswagen Popular in Montreal as a Parts Counter Assistant / Service Advisor and play a key role in the customer experience by providing precise advice, tailored solutions, and diligent management of parts and accessories.

Key Responsibilities

• Welcome customers at the parts and accessories counter, understand their needs, and offer suitable solutions for Volkswagen vehicles and other brands.
• Provide advice, suggest complementary products, and cross-sell when appropriate.
• Manage the parts section: receive deliveries, label, organize inventory, and ensure availability of the most requested items.
• Prepare parts for the workshop and follow up until pickup or delivery.
• Collaborate with technicians and after-sales service to ensure accuracy of the supplied parts and smooth repair processes.
• Complete transactions, maintain the presentation of the counter, and apply pricing and discount policies.
• Handle returns and complaints professionally and promptly.
• Participate in inventories and continuous improvement of parts service processes.
• Opportunity to include tire and wheel sales based on operational needs.

Profile Sought

• Minimum 1 year of experience in auto parts sales or in a customer service-focused role.
• Good knowledge of automotive parts and accessories; experience with the Volkswagen ecosystem or in a workshop is a plus.
• Excellent communication skills, active listening, and customer orientation.
• Team spirit, versatility, and ability to thrive in a dynamic environment.
• Proficiency in French; English is an asset.
• High school diploma; training or knowledge of parts management systems is a plus.
• Availability according to center hours and willingness to contribute to an exceptional customer experience.

Benefits and Conditions

• Competitive salary
• Employee retirement plan
• Health and medication insurance
• Dental and optical insurance
• Travel insurance
• Paid days off and sick leave
• Continuing training
• Flexible hours
• Employee discounts
• Public transportation nearby
• Company closed on weekends

Why Join Us

Become part of a team dedicated to providing the best customer experience in Montreal, where technical expertise and relationship service complement each other. Benefit from development opportunities within a recognized network and contribute to offering comprehensive solutions: parts, services, and personalized advice under the Volkswagen Popular banner.