Parts counter person

Parts Clerk / Sales Advisor - Magog Ford (Magog, QC)

Magog Ford, a Ford dealership, is seeking a Parts Clerk / Sales Advisor to join a dynamic team. You will be the first point of contact for customers, mechanics, and parts service, ensuring communication between clients, workshop, and inventory.

Key Responsibilities

• Welcome and advise customers on Ford parts and accessories and compatible parts, aiming for an impeccable customer experience.
• Work closely with technicians and service advisors to ensure parts availability and adherence to deadlines.
• Analyze customer needs, recommend suitable parts, suggest complementary solutions, and prepare the installation or extraction of parts according to the vehicle.
• Perform transactions and billing via parts management and cash register systems, ensuring accuracy of prices and references.
• Manage parts inventory: receive orders, update stock levels, label parts, and prepare orders for the workshop.
• Handle returns, warranties, and stock discrepancies diligently.
• Participate in inventory counts and maintain a clean, organized, and safe workspace.
• Contribute to customer satisfaction and loyalty by providing quick, accurate, and courteous service, even during busy periods.

Ideal Candidate Profile

• Minimum of 3 years of experience in automotive parts sales or related field; ideally at a dealership.
• Knowledge of Ford parts and OEM parts; ability to read technical diagrams and part descriptions (an asset).
• Excellent interpersonal skills, customer service orientation, team spirit, and ability to manage multiple clients simultaneously.
• Proficiency with parts management and cash register systems; meticulous in inventory control and order entry.
• Fluent in French; functional English is an asset.
• Availability from Monday to Friday.
• Relevant training or equivalent; a desire to learn and grow in the automotive field.

Benefits and Conditions

• Collaborative work environment, ongoing training, and opportunities for advancement within the parts and service department.
• Flexible schedules and competitive working conditions in a dynamic region (Magog and surrounding areas: Sherbrooke, Drummondville, Bromont).
• Daily involvement in a constantly evolving sector, with a variety of Ford and compatible vehicle and accessory options.

Reasons to Join Magog Ford

• Be part of a dedicated team committed to excellence and customer satisfaction.
• Professional development and career progression within the parts and service sector.

Location

• Magog, QC

Related Tasks (Summary)

• Customer service
• Sale of parts and accessories
• Sale of tires and wheels

Required Experience

• 3 years as a Parts Clerk / Sales Advisor

Note: This position does not require application information in this description. To apply, please refer to Magog Ford’s internal instructions.