Job Openings — Automotive Liaison Agent

Location: Longueuil Region (Québec)

Mission

Be the preferred point of contact between clients, insurers, and the workshop. Ensure meticulous follow-up on repair files and guarantee an optimal customer experience at every stage.

Key Responsibilities

• Welcome clients and answer their questions professionally
• Act as the liaison between clients, insurers, and the technical team
• Monitor repair work and update relevant information
• Schedule appointments and coordinate interventions
• Explain repair procedures and timelines to clients
• Maintain high-quality customer service and clear communication with all involved parties

Desired Profile

• Experience in customer service; knowledge of the automotive sector is an asset
• Excellent communication and listening skills
• Organizational skills, rigor, and ability to manage priorities
• Ability to handle multiple files simultaneously
• Positive attitude, proactive, and solution-oriented

Benefits and Working Conditions

• Group insurance (dental, medical, paramedical, disability insurance, medications, vision, travel, life insurance)
• Continuing education and support for professional training
• Competitive salary based on experience
• Stable, professional, and collaborative work environment
• Opportunities for professional development

Highlights of the Position

• Key coordination role between clients, insurers, and workshop
• Opportunity for advancement in a stable and friendly industrial setting
• Commitment to exceptional customer experience and efficient processes

If you are looking for a position where your interpersonal skills and organizational sense will directly impact customer satisfaction and operational efficiency, join us as an Automotive Liaison Agent.