Follow-up & Appointment Clerk

Job Offer: Appointment Scheduler and Customer Follow-up Agent – Remote Work (Quebec)

We are seeking a dedicated individual for appointment scheduling and customer follow-up for our service department in the automotive sector. This is a remote position for residents of Quebec, with valid work status required. You will be a key link in the customer relationship, ensuring effective follow-up and providing a professional and friendly experience with each interaction.

Daily Responsibilities

• Welcome and guide clients by phone with empathy and professionalism.
• Perform proactive follow-ups: outbound calls, reminders, and scheduling appointments as needed.
• Transmit and enter information into internal tools, and follow up on Web requests.
• Collaborate with the service team to optimize the customer experience and appointment management.

Profile Sought

• Autonomy, team spirit, proactivity, resourcefulness, positivity, and professionalism.
• Bilingual (French/English); comfortable on the phone and with computer tools.
• Excellent listening skills and natural ease speaking aloud.
• Minimum of one year of experience in a similar role or in telephone customer service.

What Will Make a Difference

• Ability to take initiative and propose suitable solutions.
• Customer service orientation and interpersonal skills.
• Problem-solving skills and positive communication with clients.

Advantages and Conditions

• Dynamic work environment, collaborative team, and ongoing training.
• Work from home and casual dress code.
• Three weeks of vacation per year.
• Location: Quebec (remote work).
• Job stability: no layoffs during slow periods.
• Equipment provided and technical support (laptop), with employer-covered repair/replacement of tools.
• Work-life balance.

Main Missions

• Data entry and management of client information.
• Receiving and making calls, following up with potential clients.
• Monitoring customer requests and Web inquiries.
• Customer service and outbound calls/emails when necessary.

Required Experience and Education

• Minimum of one year of experience in a similar role (follow-up agent) or in telephone customer service.
• Relevant training in customer relations or related field is valued.

If you fit this profile and wish to contribute to a quality customer experience in the automotive sector, this position is for you.