Customer Service and Appointment Scheduling Clerk (Full-time)

We are looking for a dynamic person to join our after-sales team. You will help provide an exceptional customer experience while ensuring the administrative tasks related to customer service and operations follow-up.

This position is open to all, regardless of gender.

Job Objective

Ensure reception and administrative support for the after-sales service, managing appointments, client communications, and documentation related to repairs.

Key Responsibilities

• Respond promptly and courteously to customers' appointment requests and take messages for the team according to guidelines.
• Plan and manage after-sales service appointments in coordination with technical advisors.
• Confirm appointments and follow up until they are completed.
• Assist with opening and closing repair orders according to established standards.
• Alert a supervisor in case of irregularities related to the closing of repair orders.
• File and archive repair orders, invoices, and other documents; prepare a list of missing documents.
• Follow up with service customers and ensure proactive follow-up.
• Greet customers at the counter and advise the service advisors on vehicle needs.
• Present yourself in a professional manner and reflect the company's image.
• Assist with receiving parts orders and distributing them to technicians.
• Perform other tasks as needed and according to management's instructions.

Profile

• Excellent interpersonal skills and a customer service mindset.
• Organizational skills, rigor, and ability to manage multiple priorities.
• Team spirit and ability to work autonomously when necessary.
• Proficiency with computer tools and appointment management software; experience in after-sales service is a plus.
• Availability for a full-time position; ability to work on-site.

Benefits

• Dental insurance
• Disability insurance
• Extended health insurance
• Life insurance
• Paid time off
• RRSP-equivalent contribution
• On-site parking
• Casual attire
• Job location: on-site

Daily Operational Tasks

• Data entry and management
• Scheduling appointments and calendar management
• Receiving and answering calls
• Follow-up with potential clients
• Customer service and support on requests
• Phone and email outreach
• Follow-up with customers and web requests

Opportunities and Additional Resources

Several other Automotive Follow-up positions in the Longueuil area are available on CanadaMotorJobs.com/fr. Create a job alert and a profile to receive offers as soon as they are published and showcase your experience and skills.

How to Apply

• Apply directly via this posting by attaching your resume and cover letter.
• Please specify the job title and your relevant experience in your application.