Fixed Operations Manager

Fixed Operations Manager – Service and Parts

Valleyfield Honda is seeking a Fixed Operations Manager to lead the Service and Parts departments, aim for operational excellence, provide a high-quality customer experience, while ensuring financial performance and compliance with Honda Canada standards.

Job Objective Supervise all fixed operations (After-Sales and Parts), ensure operational efficiency, profitability, and customer satisfaction, in accordance with Honda Canada standards and internal policies.

Key Responsibilities

• Define and achieve operational and financial objectives for the Service and Parts departments.
• Supervise and develop teams (recruitment, training, evaluations, succession planning) and promote a culture of operational excellence and safety.
• Optimize workshop processes (scheduling, flow, turnaround times, quality) and parts management (inventory, purchasing, costs).
• Ensure compliance with Honda Canada standards (warranties, customer satisfaction) and provide a proactive customer experience.
• Lead customer satisfaction initiatives (reducing wait times, handling complaints, improving the customer experience).
• Define and monitor KPIs, produce regular reports, and propose corrective actions.
• Manage the Fixed Operations budget, operating costs, and investments in technology and tools.
• Collaborate with the sales department to optimize service programs and add value.
• Ensure safety, quality, and regulatory compliance on site.
• Develop local partnerships and optimize procurement management with suppliers.

Requirements and Skills

• Relevant diploma (bachelor’s degree or equivalent experience) or equivalent experience.
• Minimum of 3 years experience managing/directing fixed operations (Service and Parts).
• Knowledge of Honda Canada automotive after-sales processes, policies, and programs.
• Strong financial management skills (budgets, costs, margins) and experience with service management systems.
• Proven leadership, excellent communication, customer service orientation, and change management skills.
• Ability to work in a bilingual environment: French is required; English is a plus.

Preferred Profile

• Strategic leader aligning operational goals with corporate strategy.
• Results-oriented with an analytical approach and autonomous decision-making.
• Ability to lead multidisciplinary teams and establish standards of excellence and quality.
• Proactive, organized, and capable of prioritizing in a dynamic environment.

Benefits

• Employee pension plan
• Air-conditioned workshop
• Competitive salary
• Continuing education
• Vehicle allowance
• Disability insurance
• Employee discounts
• Medical and paramedical insurance
• Life and prescription drug insurance
• Performance bonuses
• Gym facilities
• Travel insurance
• Cafeteria
• Free parking

Working Conditions

• Car allowance
• Medical and paramedical insurance
• Disability insurance
• Prescription drug insurance
• Life insurance
• Travel insurance
• Air-conditioned workshop
• Performance bonuses
• Cafeteria
• Sick leave
• Continuing education
• Employee retirement plan
• Employee discounts
• Competitive compensation
• Guaranteed income during training period
• Training room
• Free parking

Location Salaberry-de-Valleyfield, Quebec

Note: This listing emphasizes essential information about the position without including application instructions or references to external platforms.