Fixed Operations Manager

Fixed Operations Manager – After-Sales Service and Parts

Ford St-Basile, a Ford dealership located in Saint-Basile-le-Grand, is seeking a Fixed Operations Manager to lead and optimize the activities of the after-sales service and parts departments, and support the overall operational performance of the division.

Key Responsibilities

• Oversee the Service, Parts, and Workshop departments to ensure operational efficiency, quality of service, and an exceptional customer experience.
• Define and manage the fixed operations budget, sales and parts forecasts, cost control, and inventory management.
• Implement operational standards, processes, and tools to improve productivity, repair times, and reliability.
• Lead, motivate, and develop teams (technicians, reception, and administrative support): recruitment, training, performance evaluations, and development plans.
• Monitor and analyze key performance indicators (KPIs) such as customer satisfaction, repair cycle times, rework rate, and profitability.
• Ensure compliance with safety and quality standards; promote a safety culture and risk prevention.
• Collaborate with sales and other departments to optimize the customer experience and service and parts opportunities.
• Lead continuous improvement initiatives (Lean, 5S) and implement operational projects.
• Manage relationships with suppliers and contractors; optimize inventory and ordering processes.
• Plan and monitor the human and material resources necessary for the availability and performance of fixed operations.

Required Skills and Qualifications

• Minimum of 5 years of experience managing operations in an automotive dealership environment, ideally covering service, parts, and workshop.
• Proficiency with automotive management systems and service and parts processes; good understanding of performance indicators.
• Excellent leadership, communication, and problem-solving skills; customer-oriented and team spirit.
• Ability to lead change and drive continuous improvement initiatives.
• Bilingual in French and English preferred; strong customer service orientation and team-minded.
• Availability for flexible hours and local mobility.

Benefits

• Competitive salary
• Continuing education
• Disability insurance, medication insurance, and life insurance
• Employee discounts
• Free parking
• Uniform provided
• Work-life balance and sick leave
• Employee retirement plan

Why Join Us

Ford St-Basile combines a solid heritage with a modern image, state-of-the-art facilities, and a high-performing service/workshop ecosystem. You will work in a dynamic and friendly environment focused on ongoing training, professional development, and an exceptional customer experience. If you aspire to directly influence after-sales results while working within a passionate team, this position is for you.

About Ford St-Basile

We are a Ford dealership committed to delivering a superior customer experience and reliable services, supported by a dynamic team motivated by operational excellence.