Fixed Operations Manager – Land Rover Brossard

About the Company

Land Rover Brossard is part of a growing automotive group recognized for its operational excellence and technological innovation. Joining our team means participating in an exceptional customer experience and the sustainable performance of the network.

Job Mission

Lead the fixed operations department and after-sales service to deliver an exceptional customer experience while ensuring operational performance and profitability of the service.

Your Responsibilities

• Lead the after-sales service and supervise a multidisciplinary team (technicians, reception, coordination) to provide high-quality services within the given timeframes.
• Define and monitor operational objectives and KPIs (customer satisfaction, first-time resolution rate, average repair time, profitability).
• Optimize appointment booking, diagnostics, repairs, and billing processes; manage parts and inventory; ensure compliance with standards and procedures.
• Collaborate closely with sales teams and the network to maximize value-added services and customer loyalty.
• Ensure safety, quality, and regulatory compliance; develop and mobilize teams.
• Manage relationships with suppliers and partners; ensure efficient administrative organization.
• Train and develop team members' skills; foster a culture of continuous improvement.
• Maintain quality professional relationships and promote team spirit and operational excellence.

Profile Sought

• Minimum of 3 years of experience in service management or operational management within the automotive industry.
• Relevant degree (administration, management, engineering) or equivalent; management and continuous improvement training appreciated.
• Demonstrated leadership, excellent communication, customer service skills, and ability to coordinate multidisciplinary teams.
• Proficiency with after-sales management tools (diagnostics, parts, warranty, planning, DMS/CRM) and performance analysis capacity; results-oriented and problem-solving skills.
• Ability to analyze performance indicators and make strategic decisions.
• Excellent interpersonal and problem-solving skills.
• Bilingual French-English preferred; ability to work in a dynamic environment and prioritize activities.
• Availability for flexible hours and to adapt to operational needs of the network.

Key Skills

• Leadership and team mobilization
• Organization and priority management
• Results orientation
• Analytical mindset and planning skills
• Excellent interpersonal skills

Conditions and Benefits

• Full-time position
• Salary: $100,000 to $130,000 per year (depending on experience)
• Comprehensive benefits package (health insurance, travel insurance, employee assistance program, retirement plan, etc.)
• Professional environment focused on operational excellence and technological innovation
• Growth opportunities and internal mobility within a growing automotive group
• Paid leave, sick leave, and other social benefits
• Free parking and accessible via public transportation

Development and Training

• Ongoing training and professional development opportunities
• Onboarding program and mentoring to accelerate your contribution

How to Apply

Are you a leader in the automotive field looking for a new challenge? Join us and contribute to the excellence of our service department.

• Explore other opportunities and set up job alerts on CanadaMotorJobs.com/fr.
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• Apply directly online and track your application progress.