Desk Manager

Floor Manager – Repentigny (Groupe Tremblay Auto)

Located in Repentigny, Quebec, Repentigny Chevrolet Buick GMC Corvette is part of Tremblay Auto Group. A modern dealership offering an exceptional customer experience, financing services, and parts and service centers.

Main Responsibilities

• Supervise, train, and motivate the sales floor team; plan schedules, delegate tasks, and ensure optimal coverage.
• Guarantee a flawless customer experience: personalized welcome, objection handling, coordination of test drives, and follow-up until the sale is concluded.
• Maximize sales results: meet and exceed objectives, optimize vehicle presentation and upselling opportunities.
• Analyze and monitor KPIs (conversion rate, daily sales, customer satisfaction, compliance with processes) and propose corrective actions.
• Collaborate with service and finance departments to offer comprehensive solutions (new Chevrolet, Buick, and GMC vehicles, parts and repairs, warranties, and financing).
• Ensure compliance and operational standards (internal procedures, safety on the floor, cleanliness, and promotion display).
• Develop and implement ongoing training programs and skills development for sales and technical staff.
• Manage inventory and vehicle displays, coordinate test drives, and gather customer feedback.
• Regularly report to management and propose action plans to improve performance and service quality.
• Handle customer service situations and complaints professionally, seeking sustainable solutions.
• Related tasks: closing sales ("Closing / TO"), dealer-to-dealer exchanges, and vehicle evaluations.

Candidate Profile

• Minimum 3 years of experience in a similar position, ideally in the automotive sector.
• Proven leadership, ability to motivate and develop a team; excellent communication skills and customer service focus.
• Results-oriented, good time management, and ability to work under pressure with multiple priorities.
• Knowledge of automotive sales processes, financing, warranties, and trade-in programs.
• Proficiency in French; English is an asset.
• Availability for varied schedules based on floor needs and peak periods.

Advantages and Employment Conditions

• Competitive salary and performance bonuses.
• Ongoing training and professional development opportunities.
• Insurance coverage: disability, health and paramedical, life insurance, and travel insurance.
• Employee discounts and employer benefits.
• Free parking and access to on-site amenities (cafeteria, fitness room).
• New dealership accessible by public transportation.
• Integration into a strong network of Tremblay Auto Group dealerships, with opportunities for collaboration and growth within the group.

Note: This position is designed to attract qualified professionals wishing to contribute to an exceptional customer experience and sales growth in a dynamic automotive environment.