Delivery Coordinator – Elite Ford St-Jérôme (Groupe Tremblay)

Tenant: Saint-Jérôme | Sector: Ford vehicles and used vehicles

Our goal Ensure the delivery of sold cars while providing an exceptional customer experience. You will join a dynamic team dedicated to our clients, with a strong focus on quality and professionalism.

Main Responsibilities

• Manage the delivery of sold vehicles and coordinate the handover steps with the customer and relevant departments.
• Ensure the signing of documents and oversee compliance with administrative procedures related to sales and ownership transfer.
• Present the functions, features, and options of vehicles during delivery and answer customer questions.
• Collaborate with sales, service, and finance teams to guarantee a smooth and seamless delivery.
• Plan deliveries, monitor deadlines, and follow up after delivery.
• Ensure the vehicle is prepared for delivery (cleanliness, equipment, manuals, documentation) and optimize the overall customer experience.
• Organize vehicle movement between departments and ensure deliveries and signatures are completed in a timely manner.
• Schedule appointments and follow up with clients.

Candidate Profile

• Minimum 1 year of relevant experience in a delivery, customer service, or automotive sales role.
• Excellent communication and customer relations skills; ability to simplify technical information.
• Organization, attention to detail, versatility, and ability to manage multiple deliveries simultaneously.
• Knowledge of automotive sales documents and ownership transfer procedures.
• Fluent in French; English is an asset.
• Valid driver's license and good driving skills.
• Availability to work during business hours and flexibility required.

Skills and Tools

• Software: SERTI – Administration, SAAQClic; good computer skills.

Benefits and Working Conditions

• Health and life insurance
• Employee discounts
• Free parking
• Public transportation nearby
• Work-life balance

About the Employer

Elite Ford St-Jérôme, a member of Groupe Tremblay, is dedicated to providing the best customer experience and supporting the professional development of its employees. If you aspire to join a team focused on excellence and service, this position is for you.