Customer Service Agent

Job Title
Customer Service Representative – Honda Casavant (Saint-Hyacinthe)

About Honda Casavant
Honda dealership in Saint-Hyacinthe, we are seeking a Customer Service Representative to join our team. This position offers a great entry point to advance in the automotive industry while providing excellent customer service.

Responsibilities

• Greet customers in person and by phone, understand their needs, and direct them to appropriate solutions.
• Manage inquiries related to Honda vehicles, maintenance, parts, and after-sales services, and follow up throughout the process.
• Record and update interactions and requests accurately and swiftly in the CRM.
• Collaborate with the Sales, Parts, and Service departments to ensure a smooth and efficient experience.
• Provide clear information about promotions, warranties, service conditions, and deadlines.
• Handle delicate situations or complaints professionally, in accordance with internal policies.
• Keep a clean and welcoming workspace and contribute to Honda Casavant’s brand image.
• Participate in onboarding new clients and customer retention through follow-up and after-sales service actions.

Profile Sought

• Entry-level accepted; motivation and customer service skills are essential.
• High school diploma or equivalent. Training in customer service or administration is an asset.
• Excellent communication skills in French; operational English preferred.
• Proficiency in common computer tools and CRM software; ability to learn quickly.
• Team spirit, autonomy, priority management, and ability to thrive in a fast-paced environment.
• Professional appearance, positive attitude, and problem-solving skills.

Skills and Tools

• Software: SERTI (Administration), SDS
• Personal qualities: Dynamic, Organized, Autonomous

What We Offer

• Continuing education and growth opportunities within the Honda network.
• Collaborative work environment and team support.
• Competitive pay and social benefits according to company policies.
• Scheduled hours compatible with service needs and based in Saint-Hyacinthe.

Location and Setting

• Location: Saint-Hyacinthe, Quebec
• Sector: Automotive Customer Service

Notes
This description focuses on key information about the position and essential requirements to attract qualified and motivated candidates.