Customer Service Agent – Repentigny (Tremblay Auto Group)

Location: Repentigny, QC

Job Description You will be the primary point of contact for customers in the showroom and by phone, providing an exceptional customer experience and encouraging loyalty. You will collaborate with sales and service teams to ensure seamless and professional service.

Responsibilities

• Greet customers courteously and respond to their inquiries
• Identify needs and direct customers to the appropriate service (service, parts, financing)
• Schedule and coordinate service appointments; follow up and inform customers
• Prepare and transmit quotes and relevant information to the team
• Manage phone calls and electronic communication
• Maintain and update customer records; ensure customer satisfaction follow-up
• Collaborate with internal teams to resolve issues and improve the customer experience

Profile

• Minimum of 1 year experience in customer service; automotive experience is an asset
• Excellent communication and interpersonal skills
• Customer service orientation and good organization skills
• Ability to work in a dynamic environment and prioritize tasks
• Proficiency in French; English is an asset
• Availability according to business hours

Conditions and Benefits

• Competitive salary
• Ongoing training
• Disability and health/paramedical insurance
• Life and travel insurance
• Drug insurance
• Employee discounts
• Free parking
• Training room
• On-site cafeteria
• Benefits of a modern dealership
• Performance bonuses
• Accessible by public transportation

Why Join Us

• Be part of a family-owned and recognized group in the automotive industry
• Culture focused on customer service and professional development
• Dynamic and collaborative team with growth opportunities
• Modern and well-equipped work environment

Note: This offer emphasizes the key elements of the position (responsibilities, profile, conditions, and benefits) to attract qualified candidates without unnecessary information.