Customer Service Agent – Repentigny (Automobile Dealership)

Member of Tremblay Auto Group, Repentigny Chevrolet Buick GMC Corvette is looking for a passionate and customer-oriented Customer Service Agent to join a dynamic team and provide an exceptional customer experience.

Main Responsibilities

• Welcome customers at the counter and on the phone, offering a warm and professional experience.
• Schedule appointments, coordinate services to be performed, and follow up on interventions.
• Direct customers to the appropriate services (maintenance, repair, financing, parts) and ensure smooth communication between departments.
• Manage information requests, quotes, and administrative documents accurately.
• Use CRM and DMS to enter customer information, ensure follow-up, and keep records up to date.
• Resolve customer questions or complaints diplomatically and escalate when necessary.
• Collaborate with Service, Sales, and Finance teams to optimize the customer experience.
• Achieve or exceed customer satisfaction and productivity goals.

Profile Sought

• Minimum of 1 year experience in customer service; experience in an auto dealership or sales and service sector is an asset.
• Excellent interpersonal and communication skills in French; functional English is a plus.
• Ability to work in a dynamic, multitasking environment; genuine customer focus and service orientation.
• Proficiency with computer tools (CRM and customer management software); good organization and analytical skills.
• Secondary school diploma required; relevant training in customer service or automotive field is an advantage.

Skills and Qualifications

• Active listening skills and empathy toward customers.
• Administrative rigor and attention to detail.
• Teamwork spirit and interdepartmental collaboration.
• Effective time and priority management.

Benefits

• Competitive salary and performance bonuses
• Continuing education and professional development
• Disability insurance and supplementary insurance (medications, travel, life)
• Employee discounts
• Free parking
• On-site cafeteria
• Workout room
• Modern dealership and work environment
• Close proximity to public transportation

Working Conditions

• Full-time job in the Repentigny area
• Hours compatible with after-sales service activity
• Dynamic environment focused on customer satisfaction and operational excellence

If you are passionate about customer service and want to contribute to providing an exceptional experience in the automotive sector, join our team and participate in the growth of a recognized group in the region.