Customer Service Agent – Lévis (Canadian Tire)

Join the team at the Canadian Tire store in Lévis and actively contribute to customer satisfaction and operational efficiency. You will participate in cash management, merchandise returns, and online order preparation, in a service-oriented and collaborative environment.

Responsibilities

• Manage cash transactions accurately and courteously, according to current policies.
• Process returns and refunds, analyze situations, and apply store rules.
• Prepare and process online orders, ensuring accuracy, speed, and follow-up.
• Greet customers, answer their questions, and direct them to appropriate services.
• Maintain organization of the work station and uphold cleanliness and safety standards; collaborate with the team for a smooth customer experience.

Profile

• No experience required; beginners accepted.
• Excellent interpersonal skills and a strong sense of service.
• Analytical ability and decision-making skills regarding returns/refunds.
• Rigor, adaptability, and ability to work quickly and precisely.
• Good command of French; English is an asset.
• Team spirit, good communication, and reliability.

Benefits and Opportunities

• Join a recognized and dynamic brand in the retail and automotive sectors.
• Opportunity to develop skills in customer service, cash management, and online order processing.
• Work environment focused on collaboration and professional development.

Location and Context

• Location: Lévis, Quebec
• Store-based position, with cross-department collaboration for an optimal customer experience.