Automotive Advisor - Lévis (M/F)

Join the Canadian Tire team in Lévis and kick off a dynamic career in the automotive industry, within a company known for its customer-focused approach and technical expertise.

Job Description

You will be the customer reference at the counter, ensuring a smooth and personalized shopping experience. You will help customers identify their needs and guide them towards the most suitable solutions (parts, accessories, maintenance services, warranties, financial solutions). You will work in collaboration with technical and sales teams to ensure efficient and quality service.

Responsibilities

• Welcome customers professionally and establish a trusting relationship from the first interactions.
• Understand automotive needs and direct customers to relevant solutions (parts, accessories, services, warranties, financing).
• Present products and services, perform upselling when appropriate, and offer honest and transparent advice.
• Direct customers to the appropriate services (workshop, repairs, accessory installation) and contribute to scheduling appointments.
• Process transactions and returns according to current procedures, ensuring information accuracy and policy compliance.
• Maintain a clean, organized, and attractive counter area; stay updated on promotions and new products to optimize the customer experience.
• Collaborate closely with technical and sales teams to ensure smooth and effective service.
• Adhere to safety standards, internal policies, and confidentiality of customer information.

Profile

• No experience required; on-the-job training provided. Experience or training in the field is an asset.
• Skills: customer service orientation, active listening, clear communication, team spirit.
• Knowledge: interest in automobiles; basic knowledge of parts and accessories is recommended.
• Languages: fluent French; functional English is an asset.
• Availability: flexible hours, including evenings and weekends as needed by the store.
• Personal qualities: proactive, reliable, detail-oriented, and able to resolve customer issues tactfully and professionally.

What We Offer

• Internal training program covering products, procedures, and best practices in automotive customer service.
• Opportunities for advancement within the automotive team and the company.
• Dynamic work environment focused on teamwork.
• Employee benefits, including discounts on purchases and favorable conditions.

Practical Information

• Location: Lévis
• Position type and schedule: flexible hours based on store needs

Interested in this opportunity and motivated by customer service in the automotive sector? Join a team where your contribution matters and where you can develop your skills in a stimulating environment.