Customer Service Agent

Customer Service Agent — Laval (1 year of experience required)

We are 440 Chevrolet Buick GMC Ltd., a dealership committed to the community and recognized for its family-oriented spirit. We are seeking a motivated and results-oriented Customer Service Agent to become the first point of contact for clients, both in the dealership and remotely, and to ensure an exceptional customer experience throughout the process.

Main Responsibilities

• Welcome clients in person, by phone, and by email; quickly identify their needs and direct them to the appropriate services.
• Manage appointment requests for maintenance and repairs; prepare work orders and coordinate with the workshop and sales departments.
• Provide clear information about services, maintenance packages, and promotions; suggest additional solutions when relevant.
• Maintain accurate customer records in the CRM and ensure rigorous follow-up of interactions.
• Resolve complaints professionally and propose solutions that promote satisfaction and loyalty.
• Collaborate with teams to achieve service goals and maintain quality standards.
• Comply with internal procedures and safety and compliance standards.

Profile Sought

• Minimum 1 year of experience in customer service; experience in the automotive sector or after-sales service is an asset.
• Excellent communication and customer relationship skills; ability to handle multiple requests simultaneously.
• Good proficiency in French; English is an asset. Familiarity with computer tools (CRM, Office suite, etc.).
• Team spirit, sense of service, and results-oriented mindset.
• Flexibility and ability to adapt in a dynamic environment.

Benefits and Working Conditions

• Competitive salary
• Cafeteria and social benefits
  • Health and paramedical insurance
  • Travel insurance
  • Life insurance
  • Disability insurance
  • Prescription drug insurance
• Performance bonuses
• Employee discounts
• Free parking
• Continuing education
• Sick leave

Why Join 440 Chevrolet Buick GMC Ltd.

Integrated into Tremblay Auto Group and rooted in an active community, you will work in a company that values initiative, teamwork, and customer engagement. Join a dynamic team and contribute to delivering memorable customer experiences while advancing your career in the automotive sector.