Customer Service Agent – Laval (1 year of experience required)

439 Chevrolet Buick GMC Ltd., a dealership engaged with the community and known for its family spirit, is seeking a motivated and results-oriented Customer Service Agent to join its team in Laval. You will be the first point of contact for our customers, both in dealership and remotely, and will ensure an exceptional customer experience throughout the process.

Overview

• Position: Customer Service Agent
• Location: Laval
• Company: 440 Chevrolet Buick GMC Ltd. (member of Tremblay Auto Group)
• Goal: Provide quality reception, understand customer needs, and guide them to the appropriate services

Main Responsibilities

• Greet customers in person, by phone, and email; quickly identify their needs and direct them to the appropriate services
• Manage appointment requests for maintenance and repairs; prepare work orders and coordinate with the workshop and sales department
• Clearly present services, maintenance packages, and promotions; suggest additional solutions when relevant
• Maintain accurate customer records in the CRM and ensure thorough follow-up on interactions
• Resolve complaints professionally and propose measures to increase satisfaction and loyalty
• Collaborate with teams to achieve service objectives and quality standards
• Follow internal procedures, safety, and compliance standards

Profile

• Minimum 1 year of customer service experience; experience in the automotive sector or after-sales service is an asset
• Excellent communication and customer relationship skills; ability to manage multiple requests simultaneously
• Good level of French; English is an asset
• Proficient with computer tools (CRM, Office Suite, etc.)
• Team spirit, service-oriented, results-driven
• Flexibility and ability to adapt in a dynamic environment

Benefits and Working Conditions

• Competitive salary
• Health and paramedical insurance
• Disability insurance
• Life and travel insurance
• Medication coverage
• Performance bonuses
• Cafeteria
• Free parking
• Sick leave
• Continuing education
• Employee discounts

Why Join Us

Part of Tremblay Auto Group and active in a vibrant community, 440 Chevrolet Buick GMC Ltd. offers an environment where initiative, teamwork, and customer engagement are valued. Joining our team means contributing to memorable experiences while developing your career in the automotive sector.