Body Shop Department Manager – Chagnon Honda (Granby)

Chagnon Honda, a dealership established for over 33 years in Granby (near Bromont and Cowansville), is looking for a Body Shop Department Manager to oversee all service activities and ensure excellent customer service.

Job Objective

Lead the body shop and repair service, optimize estimation and repair processes, supervise teams, and ensure profitability, quality, and safety. Develop talent and contribute to customer loyalty.

Key Responsibilities

• Define and drive the body shop department strategy in alignment with dealership goals.
• Oversee damage assessments and repairs, ensuring accuracy and speed of estimates.
• Supervise the liaison agent and estimator; coordinate activities between technicians, insurers, and clients.
• Plan and optimize workflow, manage priorities, and meet deadlines.
• Monitor performance indicators (productivity, quality, customer satisfaction) and implement improvement actions.
• Ensure compliance with safety standards, internal procedures, and regulations.
• Collaborate with other departments (maintenance, detailing, parts) to maximize vehicle value and resale potential.
• Develop and mentor talent within the service.

Profile Sought

• Minimum 5 years of experience managing a body shop or equivalent in the automotive industry, ideally in a dealership.
• Strong experience in damage estimation and managing relationships with insurers and clients.
• Excellent leadership, communication, and customer service skills.
• Analytical skills, problem-solving ability, and operational decision-making.
• Proficiency with automotive estimation tools and software, and knowledge of repair processes.
• Team spirit, service orientation, and results-driven attitude.
• Valid driver's license.

Skills and Technical Tools

• Estimation software: Audatex (Bodyshop), Progi.
• Knowledge of repair processes and quality and safety requirements.

Benefits and Working Conditions

• Competitive compensation
• Professional training and development
• Disability and health/paramedical insurance
• Life and travel insurance
• Medication and vision coverage
• Employee discounts and uniform provided
• Work boots supplied
• Free parking
• Recognition program
• Work/life balance initiatives
• Fitness room

Why Join Chagnon Honda

Join a passionate and dynamic team within a dealership known for excellent customer service. You will thrive in an environment that values experience, teamwork, and professional growth, while directly contributing to customer satisfaction and trust.